Front Office, Ft. Myers

Job Description

Join our dynamic medical team as a Front Office Associate and be at the heart of our mission to provide exceptional healthcare services to our community along the breathtaking southwest coast of Florida. In this fast-paced environment, you'll be the face of our clinic, ensuring every patient's visit starts with a warm welcome and efficient check-in process. If you thrive in a high-energy setting, love working with people, and have a passion for delivering outstanding customer service, this is the perfect opportunity for you.

Millennium Physician Group is one of the largest comprehensive primary care practices with healthcare providers throughout Florida. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual, and help you grow in your role with Millennium Physician Group.

Objectives of this role

Provide an exceptional patient experience

Ensure efficient appointment and scheduling management

Keep accurate records

Maintain confidentiality and secure confidential data

Support physicians and nurses in providing accurate and organized care

Ensure efficient patient management processes

Cultivate confident relationships with new and existing patients

Act as a liaison between providers, patients, and visitors

Maintain a clean and accessible medical office

Remain knowledgeable and equipped to handle evolving needs

Responsibilities

Greet patients with a friendly demeanor

Assist with check-in procedures

Maintain accurate patient records

Coordinate with medical staff to schedule appointments and efficiently manage changes or cancellations

Maintain and organize the electronic appointment system

Adhere to privacy regulations such as HIPPA

Actively participate in team meetings, share insight and provide support to colleagues when needed

Required skills and qualifications

High School Diploma or equivalent

Knowledge of medical terminology

Proficient in using computer systems and electronics health records and systems (EHR/EMR)

Familiar with scheduling software, billing systems, and basic data entry skills

The ability to frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds.

Preferred skills and qualifications

6 months-1year related experience

Experience working with Athena software

Bilingual

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