Front Desk Associate

Job Description

The Lodge at Marconi is looking for an experienced Front Desk Agent to join our growing team! Compensation:

$23 - $25 hourlyResponsibilities:

Ensure high-quality and efficient guest registration, obtain proper method of payment, conduct credit-limit checks, follow billing instructions, conduct follow-up courtesy calls

Courteously and accurately answer inquiries to telephone and in-person inquiries regarding reservations, hotel information and guest concerns

Demonstrate a commitment to providing a warm, anticipatory service to exceed the needs and expectations of all guests

Deliver outstanding guest services for all incoming calls and general inquiries

Maintain all back-office related equipment and a par stock of supplies

Provide service recovery options to ensure guest satisfaction

Process guest requests for wake-up calls

Screen calls and other requests relating to placing and receiving telephone calls

Advise guest of any messages received via voicemail, mail, or faxes and send to room if required

Answer, record, and process all guest calls, requests, questions, or concerns

Log all requests or issues

Establish and maintain open, collaborative relationships with associates and fellow departments

Maintain an attentive, friendly, helpful, and courteous demeanor to all guests, managers, and other associates

Participate in pre-shift meetings, maintain and review shift reports, review arrivals, departures, daily events, groups in-house, service recovery guests, and conduct proper follow-up

Review all profile details of incoming arrivals and departing guests, address all requests and service recoveries; communicate to other departments special requests

Maintain all front desk-related equipment and a par stock of supplies

Ensure work area and lobby cleanliness is maintained at all times

Maintain a presence in the lobby, and serve as lobby ambassador when not stationed at the front desk

Concierge-minded - willingness to learn about the areas surrounding restaurants, hiking trails, beaches, and programs offered by Marconi

Assist with conferences and other events as needed

Perform additional duties and projects as assigned

Qualifications:

Ability to speak, read, write and understand English

Professional demeanor and presentation appropriate for a luxury environment

Excellent interpersonal, written/verbal communication, and training skills are essential

Positive attitude, team focus, enthusiasm, excellent customer service skills

Ability to work a flexible schedule, including evenings, weekends and holidays, according to department needs and business volumes

Highly motivated, organized, goal and results-oriented individual who thrives under pressure

Ability to stand, sit, or walk for an extended period of time

Physical and Mental Requirements:

Must be able to walk for prolonged periods, including up and down hills on the property’s trails

Must be able to stand and walk for prolonged periods

Must be able to bend, stoop, crouch

Must use hands to reach, grasp, handle, pull and push

Must have acceptable near and far vision

Must be able to hear and talk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsAbout Company

Lodge at Marconi is a secluded 45-room hotel and event destination perched in the hills above Tomales Bay. Built in 1972, the Lodge at Marconi was originally designed by renowned architect Ellis Kaplan as a timeless space that integrated with its natural surroundings. In 2022, we set out to faithfully restore the lodge with an emphasis on celebrating its history while curating the amenities of a modern resort hotel.

We are operated by Oliver Hospitality, which was founded on the idea that old and new properties alike could be reworked into engaging and thoughtful spaces.

Oliver Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws.