Dental receptionist

Job Description

Salary:

Are you passionate about providing exceptional patient care? Do you thrive in a fast-paced environment and have excellent communication skills? CT Dental Management is seeking a dedicated and compassionate Patient Care Representative to join our bustling dental office. If you are a highly motivated individual who enjoys helping others and ensuring a positive patient experience, we want to hear from you!

About Us:

CT Dental Management is a leading dental practice management company committed to delivering outstanding dental care across multiple locations. We strive to provide a comfortable and welcoming environment for our patients, where their oral health needs are met with the utmost care and professionalism.

Position: Patient Care Representative

As a Patient Care Representative, you will play a crucial role in our dental office by being the first point of contact for our patients. Your primary responsibility will be to create a warm and friendly atmosphere while efficiently managing patient appointments, inquiries, and administrative tasks. Your exceptional customer service skills will help ensure a seamless patient experience from check-in to check-out.

Responsibilities:

Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service, and patient satisfaction.

Provide administrative support to facilitate the relationship between our patients and dentists as a Patient Care Representative (Dental Receptionist).

Serve as the front line of patient communication, delivering exceptional patient service and assisting with the necessary administrative functions of dental care.

Interact with patients in a positive and professional manner, both in person and over the telephone.

Schedule and confirm appointments, ensuring accurate coordination of patient schedules and dental procedures.

Review and educate patients on treatment plans and financial responsibilities, explaining insurance coverage and payment obligations clearly and accurately.

Accurately confirm insurance benefits, communicate coverage details, and collect patient payment obligations.

Maintain and manage patient records, including initial forms, paperwork, and accurate data entry of all patient information throughout the billing process.

Respond to and promptly address requests for information, providing accurate and helpful responses to patients' inquiries.

Maintain strict compliance with HIPAA and patient privacy regulations to ensure the confidentiality and security of patient information.

Perform any other related job duties as assigned, contributing to the overall success and efficiency of the dental office.

Qualifications:

Excellent customer service skills

Clear speaking and telephone voice

Positive attitude and energetic personality

Comfortable in a computerized environment

Ability to multitask

Previous experience in a dental or medical office setting is preferred

Strong interpersonal and communication skills, both verbal and written

Excellent organizational and multitasking abilities

Proficient computer skills, including experience with dental practice management software

Knowledge of dental terminology, procedures, and insurance processes is an advantage

Ability to maintain confidentiality and adhere to HIPAA guidelines

Flexibility to work evenings or weekends as required

Benefits:

Competitive salary commensurate with experience

Comprehensive health and dental insurance plans

Retirement savings plan with employer matching

Paid time off and holiday pay

Opportunities for professional development and career growth within our expanding organization

Location:

Our dental office is located in the vibrant city of Stratford Connecticut, offering a great community and convenient access to amenities.

Working Hours:

Flexibility in scheduling may be required to accommodate the needs of our patients and the dental office.

We also have options to Work Remotely