Senior Move Coordinator

Alchemy is collaborating with a trusted moving company headquartered in Toronto, which is seeking an experienced Senior Move Coordinator to join their growing team.

As a Senior Move Coordinator, you will be the key liaison, ensuring the company's clients have a successful moving experience while managing your team.

Responsibilities of the Senior Move Coordinator:

Handle inbound sales inquiries and schedule appointments for the sales team.

Manage and resolve escalated customer service issues promptly and effectively.

Coordinate VIP moves, ensuring exceptional service and attention to detail.

Manage corporate clients long-distance and cross-border moves efficiently.

Enhance customer service through staff training, monitoring, and development initiatives.

Document improvements and update training manuals accordingly.

Prepare Moveware and paper files for local, long-distance, and cross-border relocations as needed.

Generate the necessary work orders and delivery orders as necessary.

Facilitate deposit collection via credit card processing and preauthorization for all moves.

Manage storage-related tasks, including access, collections, and paperwork.

Provide advance notification to customers 24-48 hours before crew arrival.

Generate purchase orders as needed.

Address and resolve claims and other customer service issues efficiently.

Develop documentation and flowcharts outlining procedures for moving coordinating departments.

Supervise and streamline processes within the Export and Import departments.

Offer support to international department staff when necessary.

Requirements of the Senior Move Coordinator:

Prior experience working within the moving and relocation sector.

Strong Move Coordination and team leadership experience.

Assured when interacting with potential customers.

The capacity to respond to agent needs as needed.

Excellent communication and organising abilities

A high school degree or its equivalent.

If this role is of interest to you, please get in touch with Alchemy today