Director of Operations

SPRING LIVING OVERVIEW

Spring Living Retirement Communities (springliving.ca) is a boutique, rapidly growing Canadian senior living owner/operator, who currently owns and operates 14 retirement communities in Ontario and Quebec. The company has an ambitious growth plan to expanding through acquisition of mid-market retirement residences across Canada over the next 5 years. Spring Living’s mission is to create warm, welcoming and secure environments for residents, foster caring connections, and provide personalized services by team members who are committed to making a significant IMPACT every day.

Spring Living is the Retirement Community platform of the BAZ group; a Real Estate company that strategically acquires, develops, constructs and repositions assets throughout North America.

JOB OVERVIEW

Reporting to the VP Operations, the Director will be responsible for a number of residences and accountable for providing leadership to the Executive Directors and management teams in positioning each residence to be the destination of choice for residents and team members. All duties are performed in the best interest of the residents and their families, and in accordance with Spring Living’s Mission, Vision, Values.

As a key member of the Leadership Team, the successful candidate will focus on developing a high-performing team by promoting a culture of accountability and innovation, consistent with the Spring Living values. Has responsibility for leading, coaching and inspiring the leadership teams to achieve and exceed the financial, occupancy and KPI targets for each residence.

ROLES AND RESPONSIBILITIES

· In consultation with the VP Operations and the Corporate team:

- Continuously position each residence for optimal occupancy, optimize revenue and NOI by determining the right mix of Independent Living, Assisted Living, Memory Care based on changing local trends, competition and market need in each market.

Support the management teams in achieving occupancy and financial targets monthly

Ensures effective utilization and control of financial resources.

Ensuring through the budget process fiscal planning both short and long range.

Ensuring provision of appropriate financial information, direction, and timely reporting to Executive Director to enable them to administer and control their respective budgets.

Reviewing home financial reports on a regular basis and working closely with controller and Executive Director in analyzing variances to budget and implementing corrective actions as necessary.

Provides guidance to Executive Directors in planning, formulating, and implementing strategies, policies and objectives that supports successfully meeting business goals.

Assists Executive Director through the goal setting and performance review process in the identification of collective and individual goals and developmental needs. Implements programs to meet those needs utilizing corporate and/or external resources as necessary.

Monitor and report on KPI’s support the teams to maximize utilization of the a la carte services and care packages.

Support sales and leasing strategies

Ensure the brand standards are maintained at each residence for prospect, resident and team member experience at all times

Develop and maintain excellent stakeholder relationships

Ensure compliance with all regulatory requirements

Provide ongoing education, mentorship and coaching to management teams

Meet KPI criteria in Employee Engagement and Resident Satisfaction

Reduce and monitor risk to the homes with adherence to compliance standards.

Coordinate regular team meetings with projected outcomes

· Collaborate in the annual operating and capital budgets

Support the hiring and onboarding of new leaders

Completes all other duties as assigned by the Vice President, Operations which may include involvement in special projects, analysis, etc.

QUALIFICATIONS

5 years experience in senior living

Fluent in English and in French in verbal and written communication

University degree or equivalent experience.

Demonstrated business acumen