Desktop Support Technician

Job Description

Overview: Looking for strong desktop techs. Long term contract with potential to hire. Regulated environment is preferred

Duration

6

Duration Unit

Month(s)

Req Description

Description

• Working seamlessly with the corporate IT and OneSource teams, in and outside of the Lab Computing environment

• Build and maintain a working relationship with lab owners, IT Teams and management.

• Proactively support the lab environment

• Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information pertinent to the environment

• Manage onboarding, retirement, and relocation of equipment

• Identify inefficiencies in the environment and resolve, fault tolerance, preventative maintenance, IT security and best practices

• Collaborates with departments to improve systems and processes

• Install and troubleshoot computers and software in client laboratory space

• Document procedures, policies, troubleshooting and best practices

• Coordinates and works with outside vendors for installations and problem solving.

• Maintain daily client communications

• Participate in client team meetings

• Submit weekly Engineer reports to the team lead

• Keeps customer and other stakeholders updated with status on a daily basis

• Escalates IT or other issues that are not resolved via normal support channels. Acts as an interface between business and corporate IT teams.

• Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills

• Ability to manage one’s time with minimal supervision to achieve objectives

• Defined work week is 40 hours, the range of hours may vary based on client’s needs.

• Provide support for other client and PerkinElmer groups as requested.

Enterprise Req Skills

Desktop, hardware, deployment, imaging, troubleshooting,network,validation,scripting, TCP/IP

Job Title

Desktop technician

Top Skills Details

1.Hands on desktop support experience

2.Networking/Configurations,

3.Troubleshooting, Windows 7/10

4)SOP experience

Bonus Skills – A+ Cert, Validation, Scripting, Disaster Recovery

Worksite Address

Westpoint,Pennsylvania,United States,19486

Experience Level

Entry Level

External Communities Job Description

Deployment technician needed-They will be doing box deployments and installs - Hard drives, motherboards, memory, etc. They will also be working with the scripts for validation purposes so any scripting experience is a plus. They will be troubleshooting devices and re configuring them to the networks. They need to understand how to set permissions within the folders.

EVP

This is an opportunity to work at one the largest Pharmaceutical company in PA, and get on site training on products specific to the ever growing pharmaceutical industry. This is one of the first few members of a growing team.

Work Environment

Dealing with scientists. They must have a strong, A type personality to put up with the push back of the end users. Similar to working in a hospital with doctors. They want someone who works well with a team and not afraid to execute on their decisions. They must be a quick learner and not afraid to ask questions.

Additional Skills Tags

Additional Skills & Qualifications

Fast learner and can help get the hardware

Business Qualification

Impact to the Internal/External Customer

Interview Information

Manager will be asking about real life scenarios, not book info. He wants someone who can think outside the box and identify multiple outcomes/reasons for each issue.

Why is Position Open?

Business Challenge