Supervisor Customs

The Supervisor Customs leads a team responsible for operational excellence by organizing, planning, coordinating, and controlling team operations related to customs business. They will be responsible for timely and correct filing of entries with Customs and Border Protection and Partner Government Agencies, as well as timely release and delivery of goods to our customers. The focus of the position is to develop people, monitor performance, and support the day-to-day needs of our customers through superior operations.

Responsibilities:

Team Leadership

Develop team atmosphere focused on internal and external customer service and drive performance to ensure required levels of productivity and organizational objectives are met

Select, place, and train staff and define specific job assignments within specialty teams

Monitor and maintain working knowledge of brokerage team activity, balance capacity, and workload while seeking improvement in the process and team efficiency

Resolution of issues that could potentially result in delayed cargo release, final delivery, or customer loss

Work collaboratively with product management and leadership to improve, streamline, and develop processes and procedures

Team P&L management

Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications

Prioritize and delegate work. Monitor for accuracy, completeness, and efficiency

Provide input on and/or conduct mid and year end reviews and compensation decisions

Provide input and recommendation on staffing and forecasting decisions

Communicate and educate employees on corporate compliance policies

Operational Management

Plan, implement, and supervise operations plan to ensure compliance with U.S. Customs regulations

Support brokerage functions such as classification, entry of goods, filing entries, customs inspections, and release of shipments

Continuous process improvement in all areas of responsibility

Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities

Assist team with ABI, AMS, and billing errors where required

Adhere to a high level of operational excellence with respect to timeliness and audit KPI's.

Work closely with other teams and peer-managers to seek mutual benefiting process and workflows

Develop and document operational process within team and process for interaction with other branch teams

Document workflow of individual team members

Actively work with management to identify, develop, and monitor metrics to measure performance of team and members

Customer Service

Act as the ending escalation point for customer issues

Ensure customer SOPs are created and adhered to by employees and customers

Collaborate with Sales and Account Management regarding potential business and implementation

Conduct regular team meetings reviewing customer issues and current events

Drive customer interaction on a personal level and develop relationships with carriers and clients

Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

High School Diploma or GED

3+ years of customs brokerage experience

Preferred:

Possess customs brokers license

Bachelor’s degree from an accredited college or university

CCS Certified

Direct or indirect supervisory, management or leadership experience

Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment

Strong written and verbal communication skills

Strategic and creative thinking skills

Strong problem-solving skills

Values a diverse and inclusive work environment

Compensation Range$53,900.00 - $112,000.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

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