Customer Service Representative

Qualification:

Any graduate/ post-graduate

Skills:

Excellent command over English language (Both written & verbal).

Competencies:

· At least 1-2 years previous experience of contact centre.

· Able to work in a team and portray team spirit.

· Should be aware of the basic technical software and applications needed for HR Ops

· Excellent communication skills both written and verbal

Responsibilities

Team delivers centralized omnichannel services that provide more personal interactions between employees and various Teleperformance departments for assistance with employee care concerns

· Handle employee care-related inquiries from TP employees via various channels (Email, ticketing system).

· Manage end-to-end HR processes like handling employee concerns and processing compensation and benefits concerns

· Submit time adjustments according to the time adjustment submission guidelines

· Process and verify LOA requests

· Process and resolve HR Helpdesk tickets

· Generate Network logins for new hire agents or update for internal transfers

· Process Contact (Address, Email, Phone) changes

· Process Position code updates and advise of Promotions

· Performs other tasks that superiors may assign (e.g. call-outs, job postings, candidate contact)