Operations Team Leader

At Lalamove, we believe in the power of community.

Millions of drivers and customers use our technology every day to connect with one another and move things that matter.

Delivery is what we do best and we ensure it is always fast and simple.

Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs.

We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can.

We have massively scaled our efforts across Asia and now have our sights on taking our best in class technology to the rest of the world.

And we need your help to get us there!

We are growing in Mexico and are looking for a Operations Team Leader to be based in Mexico City.

The ideal candidate has experience in fast-paced, dynamic environments and can help scale and manage our rapid growth across Mexico.

What you will do:

Overseeing quality and engagement (driver events, activities, incentives), drivers’ partnerships, invoices process.

Oversee fiscal information follow ups.

Liaise with teams from BR and HK for any requirements, make sure every point is aligned and executed correctly.

Budget design and follow ups.

Main person in charge for MX Operatios Acquisition, Cash Out Process, Surcharge (depends on response rate).

Requirements:

Previous experience managing a team;

Call Center experience;

Easiness with numbers and reports, being able to build your own controls;

Availability to take meetings with people on different time zones;

Ability to manage stakeholders and collect proper and valuable feedback from people up, down and sidewards;

Flexibility to be affected by changes and react to them positively and timely;

Advanced spoken and written English proficiency

Full-time (Presencial)

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: A todos los candidatos: Lalamove respeta su privacidad y se compromete a proteger sus datos personales. Este Aviso le informará cómo utilizaremos sus datos personales, explicará sus derechos de privacidad y la protección que tiene por ley cuando solicita unirse a nosotros. Tómese el tiempo para leer y comprender este Aviso. Aviso de privacidad para candidatos: