Call Centre Consultant

MSA Outsourcing Solutions is actively hiring highly motivated and talented Call Centre consultant to join multiple campaigns in our virtual services team.

Joining our USA based business, you will be focusing on various sectors, providing on demand responses and solutions.

Please note that the role will be office-based in Houghton Estate Johannesburg, operating during USA EST hours (3pm-12am daylight savings dependent). Main Tasks Receiving Inbound Calls Making Outbound Calls Actively assisting clients with their queries Building and maintaining long-lasting client relationships Overseeing an active CRM Computer proficiency Strong English communication skills (written and verbal) Ability to write clear and detailed reports Strong ability to multi-task High attention to detail