Support Plan Manager for Disability Services

Join Our Team!

ServiceSource is proudly hiring a Quality Improvement Manager to support with all aspects of the Individual Support Plans for adults with developmental disabilities that receive services from our Long-Term Community Integration Centers (Day Support). This position will have an annual salary of $58,000.

ServiceSource has been building partnerships and providing services for adults with developmental disabilities across the country for over 50 years. We continue to be a an employer of choice by offering:

PTO: Over three (3) weeks of paid time-off during first year, and eleven (11) Federal Holidays observed!

Insurance: Full Health, Vision and Dental coverage from Cigna with premium cash-back opportunities.100% Company-Paid Life Insurance, AD&D Insurance, and Disability Insurance.

Retirement: Retirement Matching and generous 403(b) and 401(a) options.

Upward Mobility: Established promotion opportunities and clear career pathways.

Tuition reimbursement and professional development funds available.

$500 annual reimbursement for your personal wellness.

…and much more!

Job Summary

Quality Improvement Managers are responsible for procedures related to the Individual Support Plan process for all participants served by the agency. They review the quality of services provided to individuals served, and documentation for compliance with internal and external standards and regulations.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Coordinate and participate in person-centered planning processes pertaining to Individual Support Plan (ISP) outcomes and support activities, based on individuals’ desires, preferences, and choices; coordinate and monitor the quality and distribution of ISPs and quarterly progress reports. 30%

Coordinate with program and administrative staff to assure current and accurate documentation of participant funding including SIS scores, entry of Waiver ISPs into WaMS, approval of Waiver services in WaMS, and CSB authorization forms; these responsibilities help to ensure accurate billing and reimbursement. 25%

Coordinate and facilitate referrals, admissions, transfers, and discharges: participate in agency’s outreach events and outreach events of community partners including occasional evening and weekend activities; schedule and conduct tours; schedule and facilitate assessments and participants’ transitions; obtain and monitor intake and discharge documents. 20%

Review, consult with staff, and provide feedback on individuals’ progress, strategies, methodologies, and data collection to assure quality of services in the community as well as at program sites; monitor development and implementation of plans and protocols by behavior analysts, nurses, occupational therapists, physical therapists, speech/language pathologists. 15%

Maintain and monitor the quality of participant records, in compliance with all applicable regulations. Current and closed participant records including ISPs, quarterly progress reviews, and daily documentation will be reviewed regularly for accuracy, completeness and timeliness of entry. Develop and conduct staff trainings on documentation standards. 10%

Additional Responsibilities

Serve as member of the Records Review Committee.

Supervise and facilitate preparation of participant records for external reviewers; serve as liaison with external reviewers during on-site reviews.

Participate in meetings as assigned; represent the agency during outreach and other events.

Perform site-specific duties as assigned; i.e. ROD completion, IEE reviews.

Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

Required: Bachelor’s degree in a related field

Preferred: Master’s degree in related field.

Required: Three years of work experience in the field of developmental disabilities.

Must obtain training in Root Cause Analysis and maintain any required credentials related to DBHDS Serious Incident Reporting.

Must pass the State of Virginia Department of Behavioral Health and Developmental Services (DBHDS) fingerprinting and criminal background check.

Must pass the ODD (Orientation to Developmental Disabilities) assessment and competencies.

Knowledge, Skills, and Abilities

An individual who can relate well to people at all levels of an organization.

Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specific programs and software.

Ability to solve practical problems and adapt to new information and guidance quickly.

Excellent verbal and written communication skills.

Detail-oriented and able to carry out work with the highest levels of accuracy.

Ability to work independently and as part of a team.

Knowledge of behavior intervention principles.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit, talk, and hear. The employee will need to walk within an office setting. The employee may occasionally lift or move office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

Successful ServiceSource employees connect with our mission, add value to the organization by striving to exceed performance expectations and embrace the diversity that each individual team member's experiences bring to the collective organization's strategic goals.

Set Aside Careers

Many of our employment opportunities are set aside through affirmative employment contracts to support our mission to provide employment opportunities for individuals with disabilities. Set aside positions require a documented disability and provide career opportunities in industries such as food service, mail service, total facilities management and administrative services. We invite you to learn more about the qualifications required and opportunities available through our set aside positions by clicking here.

Staff Careers

Staff positions provide department, program and project support and management in the functional areas of rehabilitation services, operations and administration. These career opportunities are available to all qualified job seekers. We invite you to view our exciting career opportunities here.

NOTICE TO APPLICANTS

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.

Do you need a reasonable accommodation to apply to a career opportunity online? Please click here to view a list of Regional Office locations. Please ask to speak with Human Resources.

Links:

Polygraph Protection Act

E-Verify Participation

E-Verify (Español)

FMLA Rights

Right to Work

Right to Work (Español)

2024-6802