Guest Relation Manager (Russian or German Speaker)

Rixos Premium Saadiyat is a luxury hotel located in Abu Dhabi, UAE. The hotel is committed to providing exceptional guest experiences and has a team of highly skilled and experienced staff. We seek a passionate and experienced Guest Relations Manager to join their team.

Job Summary:

The Guest Relations Manager oversees and manages all aspects of guest relations at Rixos Premium Saadiyat. This includes greeting and welcoming guests, handling guest’s complaints, and coordinating special events. The Guest Relations Manager is also responsible for ensuring that all guests have a positive and memorable experience at the hotel.

Essential Duties and Responsibilities:

Greet, escort, and bid farewell to guests in a friendly and professional manner

Handle guest complaints and inquiries in a timely and efficient manner

Resolve guest issues and concerns to the guest's satisfaction

Compile and analyse guest feedback to identify areas for improvement

Develop and implement guest relations strategies

Coordinate special events and VIP activities

Oversee the work of Guest Service Representatives and Lobby Hostesses

Maintain a clean and well-organised guest relations area

Adhere to all Rixos policies and procedures

Requirements

Qualifications:

University degree in Hotel Management or a related field

2-4+ years of experience as guest relations manager in a luxury hotel setting

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Strong problem-solving and conflict-resolution skills

Fluent in Russian or German

Benefits

Benefits:

6500 AED Monthly Salary

Live-out allowance

Return air tickets

Employment visa

Airport meeting

Duty meal in Hotel Restaurant

Annual vacation 30 Days