Guest Relation Agent in Luxury Hotel in Abu Dhabi, UAE

Luxurious resort located on the pristine Saadiyat Island, offering its guests an unforgettable experience with an unparalleled blend of traditional Arabian hospitality and modern luxury. The resort boasts elegant accommodation options, exquisite dining venues, and world-class leisure facilities, including a private beach, a water park, and a relaxing spa.

We are seeking a highly motivated, enthusiastic, and dedicated Guest Relations Officer to join our team.

Responsibilities:

Welcome guests upon arrival and provide a seamless check-in experience.

Address guest inquiries, concerns, and requests in a timely and professional manner.

Maintain strong knowledge of hotel facilities, services, and local attractions to assist guests in planning their stay.

Collaborate with various departments to ensure guest satisfaction and resolve any issues.

Develop and maintain positive relationships with guests to encourage return visits and positive reviews.

Requirements

Fluent in English and Russian languages (spoken and written)

Excellent interpersonal and communication skills

Strong problem-solving abilities and attention to detail

Ability to work under pressure and handle multiple tasks simultaneously

Proficient in Microsoft Office applications

Benefits

Salary 3000 AED + 250 AED Language Allowance + 320 AED Service Charge (from 3rd Month). In total 970 $

Tips

Accommodation

Visa

Insurance

Flight Ticket

Transportation

Duty meal

Uniform

Training

Working Schedule

9 hours per day

One day off per week

Paid annual vacation of 30 days