Quality Assurance & Quality Control Manager Miami Beach Convention

Overview:

The MBCC is seeking a highly motivated and detail-oriented QA/QC Manager to join our team and play a crucial role in ensuring the highest standards of quality and compliance across all aspects of our operations. This position will collaborate with leadership, various departments, and partners to develop and implement quality assurance and quality control programs, conduct audits, manage certifications and renewals, and analyze data to identify trends and opportunities for improvement. This position will also leverage business intelligence skills to create and maintain dashboards that provide valuable insights into MBCC's performance.

This position directly reports to the Director of Finance and requires a strong understanding of internal controls, compliance standards, and best practices in the hospitality, conventions, and meetings industry. This position will be a key partner in driving continuous improvement across MBCC's asset and revenue management, event operations, venue management, and contract management functions.

This role will pay a salary of $85,000 to $95,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

External job posting to expire on 7/25/2024.

Responsibilities:

Collaborates with MBCC leadership, managers and other contract partners to develop annual and ad hoc reviews of targeted services and generalized focus for quality assurance, control, compliance, excellence in customer service and venue management.

Audits, researches and provides solutions and strategic insight on MBCC services and procedures.

Develops recommendations for enhanced control procedures and systems, revenue maximization, cost reduction and overall service improvement.

Works closely with MBCC leadership on developing and maintaining a contract management database that tracks all MBCC contracts with emphasis on ensuring contract compliance by all appropriate parties.

Develops and or reviews internal programs, SOPs, policies, procedures, best practices and procedural documentation to ensure compliance while making recommendations in improvements and if need be implementing corrective actions.

Provides guidance and research results to MBCC leadership regarding best practices, especially among conventions and meetings industry, with respect to performance-based contracting, quality control and customer service/ venue excellence.

Provides market analysis and competitor research.

Collaborates with various industry associations or local industry partners on research projects as needed.

Supports in developing regular feedback and improvement processes related to MBCC client survey data collected by the MBCC.

Consults regularly with MBCC departments and contract partners regarding potential enhancements to MBCC services, including but not limited to potential new services, and assists in preparation of budget proposals required to support such initiatives.

Manages vendor approval process and performs ongoing vendor and contract partner quality control.

Assist all departments in obtaining and renewing business certifications such as LEED, sustainability and energy management, as well as safety/security, ADA, and other relevant certifications.

Benchmark MBCC's performance against industry standards and identify best practices in performance-based contracting, revenue management, quality control, and customer service/venue excellence.

Develop and maintain BI (Business Intelligence) dashboards that provide real-time insights into key performance indicators (KPIs) for MBCC operations, including utilization/occupancy, revenue management, event performance, contract compliance, and customer satisfaction.

Use data visualization tools to effectively communicate complex data sets to leadership and stakeholders.

Participate in the development and implementation of a data-driven culture within MBCC.

Stay up-to-date on the latest BI trends and technologies to continuously improve MBCC's data analysis capabilities.

Implement emerging Artificial Intelligence (AI) tools for more efficient automation and analysis.

Performs other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES:

This position does not have direct report supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

Bachelor’s degree in Business Administration, Facility or Hospitality Management, Accounting, Finance or other related field

Three to five years’ experience in Accounting, Auditing or Finance; or equivalent combination of education and experience.

Master’s degree preferred.

Venue management operations related experience preferred.

Requires strong understanding of control procedures and audit techniques.

Requires the ability to work in a fast-paced environment, exhibit strong attention to detail and follow-through, negotiation skills, oral and written communication skills, ability to partner effectively with all parties, and the ability to meet deadlines and facilitate the flow of information within the MBCC.

Candidate must have working knowledge of all state and federal employment-related regulations.

Proficiency in quality management systems, statistical analysis tools, data visualization tools (Excel, Power Bi, Tableau) and regulatory compliance standards.

Strong analytical skills, attention to detail, problem-solving abilities, and effective communication skills.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Sharepoint, Copilot).

Demonstrate a track record of implementing quality improvement initiatives, conducting inspections and audits, and driving continuous improvement in quality processes and outcomes.

A well-organized individual who is a team player, possesses excellent communication skills, flexibility, the ability to work in strict confidence, the ability to identify and resolve problems in a

timely manner, gather and analyze information skillfully, proven attendance record, and is committed to the MBCC Mission.

Knowledgeable of all rules and regulation of licensing, accreditations, and any other regulatory bodies

Must be able to work independently as well as work in a team environment.

Must be able to prioritize and meet deadlines.

Extended periods of sitting; occasional standing, walking, bending and lifting up to 15 lbs.

WORK SCHEDULE:

The work schedule of this position typically involves a 5-day work week Monday through Friday; however, this will fluctuate based upon the needs of the community, business needs, projects and/or events. Must have the ability to work a flexible schedule including late nights, early mornings, weekends or holidays and the ability to remain available 7 days per week.

DRESS CODE:

In order to project dignity and decorum expected by the public, appropriate dress and good grooming are expected of all employees.

PHYSICAL DEMANDS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Quality Assurance & Quality Control role. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Quality Assurance & Quality Control role.

While performing the responsibilities of the Quality Assurance & Quality Control role, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

WORKING CONDITIONS:

While performing the responsibilities of the Quality Assurance & Quality Control role these work environment characteristics are representative of the environment the Quality Assurance & Quality Control will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Quality Assurance & Quality Control role. Incumbent works in an office setting with minimal adverse exposure to environmental hazards. The noise level in the work environment is usually quiet to moderate.

Permanent