Customer Success Enablement Manager

The Revenue Enablement team is a key player in ensuring 360Learning’s growth.

The team is instrumental in ensuring all Global CS teams are fully equipped to hit the ground running after onboarding and achieve their objectives quarter after quarter.

As Enablement, we provide the organization with the information, training, content, and coaching they need to be more efficient and effective in engaging clients along the client journey.

As the Global CS Enablement Manager at 360Learning, your main objectives will be: - to lead the scaling of the 360Learning Global CS team by onboarding Client Success Partners, Solution Architects, Learning Engagement Coaches, and Support Agents – the 4 roles that make up our Client Success Team - to ensure all CST members have the knowledge, skills, and content they need to ensure renewal and upsell of each client in their portfolio.

Within a month, you will:

Develop an understanding of our market, target customer, sales process, content, and onboarding

Master the use of the 360Learning platform for your training purposes

Deliver your first training

Set your first set of OKRs

Within 3 months, you will:

Lead the scaling of the Global CS Sales team by overseeing new hire onboarding from Day 1 until their first client meeting. Track ramp-up time and propose strategies to reduce it

Ensure each CST member is up-to-date through continuous training

Collect inputs from CS leadership, the field, and the different business units to understand what the highest priority training needs are. Identify the right subject-matter-experts to collaborate with on top-priority trainings

Ensure the timely delivery of the trainings and the proper implementation of their content in the field

Master our internal tools

Within 6 months, you will:

Reduce time-to-first-meeting by streamlining the onboarding

Work with Enablement team to create content for the CST

Equip each CST member with the right content for the right client

Within 12 months, you will:

Explore external coaching opportunities for CS leaders and CST members

Lead cross-functional projects to ensure we’re maximizing renewal and upsell potential

The Skills Set:

You have 3+ years of experience in B2B SaaS startups or consulting in Enablement/Ops roles

Experiences in leading a project from building out the idea to measuring the impact after delivery

Ability to drive multiple & strategic stakeholders (C-levels, Marketing, Product, Sales…)

You are driven by both impact and data

You are a team player with great communication skills

Deep Salesforce and Gainsight knowledge

Fluency in both English and French, ideally in German as well

Enthusiasm for our working environment explained here:

What we offer:

Compensation: Package includes base salary, a variable component and equity

Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1-month parental leave for the second parent

Balance: Flexible hours, full remote work possible anywhere in France

Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact

Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter

Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond:

Interview Process:

Phone Screen with our Talent Acquisition Manager

Discovery Meeting with our Head of Revenue Enablement

Case Study with our Head of Revenue Enablement and our CS Operations Manager

Clarification Meeting with two team members

Culture Fit Meeting with our COO

Offer !

Get ready using our Knowledge Base:

Full Time

Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!