National Quality Specialist

Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also Canada’s Best Employers Forbes 2023 list.

As part of the Clinical Quality, Health Informatics Privacy Portfolio (CQ-HIP), the National Quality Specialist, under the direction of the National Director, Quality, Risk, IPAC, Patient Safety and Experience, provides leadership and support in the implementation, sustainability and integration of an enterprise Quality Framework and Strategy. Working with various business divisions, the main priority of the Quality Lead will be to advance a culture of safety, quality and clinical engagement. The Quality Lead will coordinate the development, implementation and ongoing evaluation of systems and processes to integrate quality and patient safety principles and practices throughout the organization. Additionally, the incumbent will provide support to the internal quality audit program, lead quality improvement projects, including the development and revision of enterprise wide quality/risk policies, procedures and training materials.

DUTIES AND RESPONSIBILITIES

Primary Accountabilities:

• Strong understanding of an integrated approach to quality, risk, patient safety and experience

• Provide direct leadership and support regarding Accreditation Canada Survey preparedness for various programs and divisions within Bayshore

o Collaborate with Accreditation Canada and key internal stakeholders to gather evidence and evaluate compliance and alignment to Required Organizational Practices, team standards, frameworks, policies, indicators, best practices and guidelines

o Raise awareness and understanding of accreditation and its alignment to Bayshore’s strategic plan and priorities

o Support the development and delivery of educational and communication strategies.

• Support the implementation of an enterprise Quality Framework and all of the related tactical activitiesLead corporate Quality Improvement initiatives as required

• Internal Quality Audit Team (IQAT) coordination and support as required

• Supports the continued management of the robust incident management approach and sustainability of a just reporting culture, including but not limited to facilitating critical incident management and clinical chart reviews, quality of care reviews, FMEAs and reporting of Patient Safety trends

• Collaborate with the Clinical Practice Leaders to promote a high reliability learning culture by aligning the quality and patient safety principles with the organizational and departmental goals and objectives

• Lead the development and delivery of Quality and Patient Safety related educational and communication materials

Secondary Accountabilities:

• Builds capacity for quality improvement through coaching, mentoring and enabling staff throughout the organization

• Supports committees and working groups related to Quality, Patient Safety and Experience activities as required

• Supports the policy and procedure management process in partnership with the Clinical Quality and Risk Team and other key stakeholders

• Prepare weekly, monthly and quarterly Q/R Team reports as required

• Prepare monthly presentation for monthly department meetings as required

• Participate in ongoing internal and/or external continuing education activities

• Adhere to Bayshore Policies and Procedures.

• Participate in quality activities and continuous improvement initiatives aligned to the goals of the Clinical Quality and Risk portfolio

• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.

• Active leadership role in the design, implementation, adoption and sustainability of integrated digital health systems (e.g. electronic medical records, portals, etc.), for professionals and paraprofessionals, resulting in greater efficiency in the utilization of digital health systems for the delivery of safe, high quality evidence-based care.

• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel

• Complete other tasks as requested

REPORTING RELATIONSHIP

• The Quality Lead reports to the Director, Quality, Risk, Patient Safety and Experience.

Education and Experience

• Regulated Health Professional in good standing with their college is preferred

• Previous experience in leading and facilitating Accreditation Canada survey readiness in a Large Healthcare setting

• Strong knowledge and experience with conducting Quality of Care Reviews, Clinical Chart Reviews and FMEAs.

• Previous experience in healthcare industry leadership (7+ Years) required

• Experience in leading large scale projects and Change Management strategies

• A Master’s degree in a healthcare discipline strongly preferred

• Certification and/or previous experience in Quality Improvement

• Knowledge of applicable legislation, college regulations, standards and scope of practice

• Working knowledge of applicable legislation, college regulations, standards and scope of practice

• Knowledge and experience in researching information, data analysis and using statistics

• Good understanding of statistical concepts, Lean concepts and proactive risk management

Other Skills and Abilities

• Exceptional customer relations and teamwork skills; intermediation to advanced skills in general, administrative or executive level writing skills;; strong commitment to continual learning; fluency in written and spoken English.

• Successful candidates must complete a six month probationary period specific to the position.

• Comfort with statistics and trends analysis

• Ability to handle multiple problems simultaneously

• Familiarity and comfort with MS Excel Database design and management

• Intermediate to advanced level PowerPoint

• Ability to communicate in French is a definite asset.