Tenant Services Coordinator

We are seeking a proactive and customer-focused Tenant Services Coordinator for a reputable family-owned company with a long-standing history in the industry. In this role, you will be responsible for managing the day-to-day needs and requests of our tenants, ensuring their satisfaction and fostering positive relationships within our properties. The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for delivering exceptional service.

The position is onsite in McLean, VA. Our client is unable to provide sponsorship.

Responsibilities

Tenant Relations: Serve as the primary point of contact for tenants, addressing their inquiries, concerns, and requests in a timely and professional manner.

Issue Resolution: Coordinate with property management and maintenance teams to address tenant issues promptly and ensure timely resolution.

Lease Administration: Assist in lease administration activities, including lease renewals, rent collection, and lease compliance.

Event Coordination: Plan and coordinate tenant events and activities to foster a sense of community within the property.

Vendor Management: Liaise with vendors and service providers to coordinate repairs, maintenance, and other services as needed.

Property Inspections: Conduct regular inspections of common areas and tenant spaces to ensure cleanliness, safety, and compliance with property standards.

Documentation: Maintain accurate records of tenant communications, maintenance requests, and lease agreements.

Budget Management: Assist in budget preparation and monitoring for tenant-related expenses, ensuring adherence to budgetary constraints.

Emergency Response: Act as a point of contact during property emergencies, providing support and assistance to tenants as needed.

Tenant Communication: Communicate property updates, policies, and procedures to tenants through newsletters, emails, and other channels.

Qualifications

Bachelor's degree in Business Administration, Real Estate, Hospitality Management, or related field preferred.

Previous experience in property management, customer service, or hospitality industry highly desirable.

Strong communication and interpersonal skills, with the ability to interact effectively with tenants, colleagues, and vendors.

Excellent organizational skills and attention to detail.

Proficiency in Microsoft Office Suite and property management software.

Ability to multitask, prioritize tasks, and work independently in a fast-paced environment.

Knowledge of lease agreements, property management principles, and relevant regulations is a plus.