UK- General Property- Claims FNOL Handler

Equal Opportunities

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

Consciousness

Capability

Culture

We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we’re looking forward to your application.

Position Summary

A Claims FNOL Handler is required to join our team where you will play a vital role in the Claims process by being the first point of contact for customers, clients and brokers whereby setting expectations and assisting in loss mitigation.

General Background, Experience & Professional Qualifications

Experience within the same type of role is desired however not essential as full training will be provided. Customer facing experience is essential.

Key Responsibilities

Ensure we are compliant with Client Service Level Agreements

Engage with all parties involved delivering excellent customer service.

Customer will be the centre of everything that we do

Instructing suppliers as and when necessary

Ensuring all correct documentation is gathered prior to Loss Adjuster visit.

Managing/organising outstanding task to ensure exceptional service is maintained

Co-ordinate adjuster diaries

Build good relationships with team members as well as other areas of the business

Behaviours

Positive, can do attitude

Ability to work within a team and adapt to different personalities

Ability to work independently

Respect for others and individual differences

Good Time management

Willingness to develop and progress

Skills

Exceptional communication skills both verbal and written

Excellent PC Skills and ability to adapt to in-house systems easily

Good organisation and attention to detail

Confident telephone manner and must be able to demonstrate a high level of empathy

Ability to work under pressure

Able to demonstrate initiative and have a good sense of problem solving

Permanent Full Time