Complaints Officer

Description

Role Objective / Purpose:

1. Emails and Service Request Management 2. Handling the customer emails received at Customer Service Email IDs 3. Adherence to Internal and IRDA TAT’s 4. Co-ordination with internal and external Stakeholders

Competencies:

1. 1-2 years of experience in General Insurance 2. Good in-hand knowledge in General Insurance Products 3. Understanding of IRDA-related issues and addresses of Customer QRC 4. Knowledge of PPI guidelines 5.Proficiency in English - Oral and Written Skills 6. Customer Centric

KPIs:

1. 100% recording and registration of complaint / request / query as per PPI guidelines 2. Timely response on emails 3. 100% response to all the emails received

Qualifications

Bachelor’s Degree

About Us

At Liberty General Insurance, we create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued, and their growth championed.

We have an employee strength of 1200+ spread over a network of 116+ offices in 95+ cities, across 29 states. Our partner network consists of about 5000+ hospitals and more than 4000+ auto service centers.

We believe and live by our values every day - Act Responsibly, Be Open, Keep it Simple, Make things better and Put People First.

For learning about our key USPs, you can go visit our website.

Working with Liberty also provides you an opportunity to experience “One Liberty Experience”.

We create the One Liberty experience through

Providing Global exposure to employees by including them in cross country projects that gives them opportunities to work with diverse teams within & outside India.

Fosters Diversity, Equity & Inclusion (DEI) to create equitable career opportunities

Flexi Working arrangements.

If you aspire to grow & build your capabilities to work in a global environment, Liberty is the place for you!

Full-Time