Customer Service Representative

Qualifications and Skills

Problem-solving abilities

Empathy and patience

Ability to handle difficult customers.

Time management skills

Attention to detail

Conflict resolution skills

Knowledge of product/service offerings

5days working & 2 offs

Cab facility

Roles and Responsibilities

1. Provide exceptional customer service via phone, email, and chat channels.

2. Assist customers with product inquiries, service issues, and general support.

3. Resolve customer complaints and escalate issues when necessary.

4. Maintain a positive, empathetic, and professional attitude towards customers.

5. Keep accurate records of customer interactions and transactions.

6. Collaborate with team members to improve customer experience and service efficiency.