Sales and Service Administrator

Monroe Consulting Group is recruiting a Sales & Services Administrator on behalf of a multinational medical devices company. The role will directly report to the National Sales Manager and will be based in BGC, Taguig w/ onsite work setup (Mon-Fri).

Key Responsibilities:

Handle incoming customer enquires via service hotline and dispatching jobs to Service Engineers

Ensure preventive maintenance order list is well prepared weekly

Maintain Utilization monthly report for Service Engineers

Ensure service quotations, contracts are well managed

Maintain new installation in systems

Maintain surveys’ sending in/out on time

Coordinate and communicate with Service Engineers and other business support function for post installation operation (system entry and invoicing)

Monitor and Send tools for calibration

Ensure data entry accuracy and updated sales shared folder while performing sales order processing in CRMCoordinate with logistics to ensure delivery deadlines can be met (deliveries, procurement, loan processes, returns)

Coordinate task with sales team to ensure smooth operations for pre-installation (shipment arrival, documents preparation, functional check, etc).

Conduct training/refresher courses on systems and database tools to Sales Team and Service Engineers as necessary

Act as the 1st level key user for system and database tools and keep up-to-date with new features/latest trends

Ensure all local demo loan are updated in system and assist with oversea demo loan

Ensure all spare part inventory are well tracked and tools inventory are calibrated on time

Work with quality control, sales, service team to assist recall project for product and spare parts

Work with Business support team in write-off process and payment issue with customer

Qualifications:

Bachelor’s Degree in Business Administration, Marketing, Supply Chain or any related fields

5 years work experience with experience in handling Order/Service Processing and Administration as well as Customer Service

Must have experience with service administration and SAP software

With Basic knowledge of logistics and sales/order administration

Excellent interpersonal and customer service skills

Excellent communication skills; Good command of spoken & written English

Good team player and able to multitask under tight timelines

Proficiency in Microsoft Office (Word, Excel, Powerpoint); computer-literate and must be knowledgeable/experienced on SAP software

Full-Time