Process Engineer

Akkodis is a global digital engineering company and Smart Industry leader. We enable clients to advance in their digital transformation with Consulting, Solutions, Talent, and Academy services. Headquartered in Switzerland and part of the Adecco Group, Akkodis is a trusted tech partner to the world’s industries. We co-create and pioneer solutions that help to solve major challenges, from accelerating the clean energy transition and green mobility, to improving user and patient centricity. Empowered by a culture of inclusion and diversity, our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.

We are passionate about Engineering a Smarter Future Together.

Job Description

The Process Specialist supports the implementation and regular operation of ITIL aligned processes (Change Management/ Problem Management/ Capacity & Capability Management/ Resource Management/ Records Management/One-Lead/ ORC One-Stop-Shop, etc.).

Responsibilities:

Support one or more ITIL aligned processes and process related projects to achieve business, compliance, efficiency and quality related goals

Apply subject-matter expertise and analytical skills to evaluate process change impacts from operational perspective

Directly communicate with process owners/stakeholders regarding related tasks and operational updates

Efficiently use all related tools to enhance performance according to the set parameters

Ensure that processes are followed, and planned tasks are done on time

Propose and execute corrective/preventive actions aiming process improvement

Design and automate statistics and reports as per process requirements and customer needs

Act in close cooperation with other teams and organizations to achieve defined goals

Communicate with external customers and vendors if needed

Be responsible for respective documentation and data management

Handle administrative tasks related to daily process support and overall process functionality

Key deliverables:

Ensure that procedures/policies are strictly followed

Labor legislation is strictly adhered

Process steps are strictly followed and documented

Process changes are communicated and validated in a timely manner

Process metrics are reported in set deadlines at required quality level

Requirements:

Bachelor/Master educational degree in one of the following areas: business planning / management, operational management

Positive can-do attitude;

Excellent communication skills in English

Good at planning and working in short timelines

MS Office, Sharepoint

Reporting tools /Data management

Great understanding of services practices, delivery methodologies, escalation management

It is an advantage to have:

Moderate level of planning, LSS

Understanding in cross-functional environment, digital transformation, problem management

Experience in multiple functions (e.g. business, sales, marketing)

You will get:

Competitive remuneration package

Performance-based bonuses

Referral bonus program

24 days annual paid leave

Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)

Free Psychological Counselling via Green Line and on the spot

Newborn or newly adopted child bonus

Food vouchers - 150 BGN/month

Upskilling & reskilling training programs and e-learning hub

Recognition awards

Sports cards (partially covered by the employer) and company sports initiatives

Special company discounts

Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently.

The future won’t wait, it’s time to start engineering a smarter future. Are you ready?