DESKSIDE Support Technician

Job Description

We are currently seeking a Desktop Support Technician. As a Desktop Support Technician, you will be responsible for resolving computer-related issues.

Responsibilities:

Provide technical assistance with computer hardware and software.

Resolve issues for clients via phone, in person, or electronically.

Recommend hardware and software improvements.

Track customer issues, resolutions, and escalations

IT Equipment Inventory keeping

Qualifications:

Previous experience in IT, customer service,

Ability to build rapport with clients.

Strong troubleshooting and critical thinking skills

Positive and professional demeanor

Must know about Microsoft desktop operating systems.

Must know PC hardware architecture.

Must know typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)

Good understanding of the SCCM environment and OS deployment

A solid understanding of TCP/IP, DNS, DHCP, and other network fundamentals

Good understanding of other IT disciplines, (i.e. Messaging, Server operations, etc.)

Should have a good understanding of Microsoft Active Directory, Patch management, DHCP, and DNS

Should have a good understanding of user profile management.

2 - 5 years of experience as a Desktop Support Technician

Familiar with ITIL Concepts related to Service Delivery and SLA compliance.

Ticketing System, ServiceNow, Remedy, or Similar

Locations that will be included in your service area:

· 1 Court Square, Long Island City. Main location

· 275 Centennial Ave, Piscataway

· 30 Knightsbridge Rd, Piscataway

· 450 Raritan Center Pkwy, Piscataway

· 125 W State St, Trenton

· 2137 Hamilton Ave, Hamilton Township

· 4340 U.S. 9, Freehold

· 40 Pine St, Tinton Falls

· 798 Brewers Bridge Rd, Jackson TownshipCompany Description

We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.

Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.

We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.

In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data more effectively, allows to streamline business processes, including quoting, planning, manufacturing, services, sales and marketing. It also includes activities like stock control, order tracking, customer service, finance and staff. The returns on investment (ROI) are achieved when the implementation procedures are followed properly, process have been streamlined, and all staff have been trained in the new system.