KWOM Output Management Spencialist

ESSENTIAL SKILLS REQUIREMENTS:

· Experience in IT Infrastructure Management and/or Operations / 1st/2nd Level Support

· Experienced in LINUX (Linux Support - operations and administration)

· Change Management (CM)

· IT Service Management (ITSM)

· Release Planning

· Start Up Management (SUM)

· System Monitoring

· Technical Continuity Management (TCM)

· Knowledge of BMW, YPA (Advantageous)

· Excellent proficiency in the Agile Tool Chain (JIRA, Confluence)

· Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS SKILLS REQUIREMENTS:

· Optional: Experience with Output Management Solutions

o Spooling Systems

o Document Composition

· Optional: Experience with Exstream and/or VPSX solutions

· A team player with leadership skills.

· Strong analytical and problem-solving skills with a high attention to detail

· Optional: Experience in IT middleware platforms/architectures based on Unix/Linux OS

· Maintain a positive attitude focused on customer satisfaction.

· Good Knowledge of output management solutions on Unix/Linux operating systems, e.g.

o Print Spooling Systems

§ VPSX

§ CUPS

§ BMW Plotclient PriPlo

§ BMW PlotServer gXnetplot

§ Easycopy and EasyConvert

§ Including the different input, output and filter scripts and their individual configurations

o Document Generation Software

§ Exstream

· Basic Knowledge of the following:

o Windows Server, Active Directory

o SAP Output Management

o Database technologies - Oracle / PostgreSQL

o Printer and printer languages (PCL,PS,ZPL)

o Business processes requiring enterprise output management

· Operation Tools: SC-Venus, CMDB, ConnectIT

· Monitoring tools: Systems Management Portal (NAGIOS)

· Server technologies (Linux (SUSE), UNIX (AIX), Server administration and virtualisation (VMWare)

· Database technologies experience: Oracle/PostgreSQL

· Storage technologies experience: NAS/SAN/Archive (GS3)

WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?

IT Degree and/or relevant qualifications

Project managements qualification and/or relevant experience

Qualification: Degree / Diploma in Information Technology or alternatively a qualification related to IT Technical Support

WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?

· Operational and Support tasks of the Enterprise Services Output Management solution

o BMW KWOM & CAPPO

§ VPSX and CUPS Print Spooling

§ Exstream Document Composition

§ BMW Plotclient PriPlo

§ BMW PlotServer gXnetplot

§ Easycopy and EasyConvert

§ Including the different input, output and filter scripts and their individual configurations

· Perform all tasks in a 100% agile manner according to the agile guidelines agreed by the department

· Awareness of agile roles defined within the environment

· Maintaining a high awareness of user needs regarding output management requirements

· Keeping deep knowledge about underlying BMW infrastructure master solutions, e.g Unix, Storage (SAN, NAS etc.(mounting and unmounting of Shares, Share credentials).

· Interacting with other IT architects as needed to ensure fitting infrastructure solutions

· Understanding and incorporating all relevant IT security guidelines of the BMW Group

· Provide or support all necessary BMW IT documentation, e.g. Operations Manuals)

· Ticket creation and resolving requests for incident management, change management and problem management and ITIL support processes at Enterprise level

· Ticket creation, co-ordination and communication with service groups responsible for failures affecting Output Management Infrastructure daily operations.

· Adhere to set SLAs for service delivery of Operational pre-requisites.

· Maintain Output Management landscape to required supportable Software version levels.

· Provide Output Management Operations Monitoring, support to ensure operational uptime for all business applications across multiple countries (Germany, South Africa, China, America, etc.).

· Support Output Management Dev/Maint Team with required Projects