BI Analyst

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Purpose of the Role:

Reporting to the Lead Analyst, as a member of DGC’s Business Intelligence (BI) department, this role provides information and analysis to the company that is timely, accurate, reliable and relevant. Our information is utilised across the entire business from front facing customer services representatives through to executives.

Our data originates from multiple external sources, and in the role of BI Analyst you will be key in determine how this information is warehoused and processed into meaningful information. Ongoing analysis and evaluation of results is a daily function and so all information systems are designed to provide ease of access, to be extracted on a self-service basis by all users.

This role requires a motivated, energetic, inquisitive and highly numerate person, possessing a genuine love of numbers and the value that can be derived from interrogating them.

Duties include, but not limited to:

Integration of new data sources into company databases so that it can be easily consumed, analyzed and included in relevant reports.

Integration of data into relevant workflow processes, with the specific aim of continuously improving what DGC does and how we do it.

Continually searching for new and useful ways to obtain, integrate and analyze data that is relevant to the company’s business model

Education of report end-users so as to ensure a maximum spread of expertise around the company and promote “self-help” solutioning.

Conceptualizing, defining and delivering new reports, as well as improving existing ones.

Analysis of data from various sources in order to ensure that the business acts proactively on the information at its disposal.

Obtaining, manipulating and analyzing business data to derive experience assumptions.

Use statistical techniques to identify trends and derive patterns and insights embedded in the data

Hypothesizing, testing and comparing projected outcomes of scenarios for the growth of existing business and / or the development of new markets and / or changes to existing business rules.

Highlighting potentially unprofitable scenarios in order to determine remedial action where possible.

Monitoring of subsequent actual outcomes relative to model assumptions in order to determine likelihood of goal achievement (particularly in respect of new markets) and / or need for changes in tactics and strategy.

Work with Product Managers and Product Owners in executing project plans or analytical tasks within assigned schedule and timeline.

T-SQL Scripting and development on both new and existing functions

Troubleshoot and resolve server, database and data issues

Maintenance and monitoring of SQL environment

Provide debugging assistance to development staff with DBMS

Communicate findings and recommendations to both technical and non-technical stakeholders in a clear and concise manner

Stay abreast of and advocate for industry best practices with regard to data analysis, data stewardship and data visualization

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

2-3 year’s hands-on experience with of relational databases such as MySQL, T-SQL, etc.

2-3 year’s hands-on experience with reporting tools such as MS-Reporting Services (SSRS), PowerBI, Tableau, etc.

1-2 years’ experience in data analysis and implementation of models

Undergraduate degree (or substantial progress towards one) with majors in math / stats / economics / engineering / actuarial science / operations research or similar. Alternatively, at least 3-years’ work experience in a data analysis role will be considered.

Highly Proficient in excel (pivot tables, graphs, ability to pull in data from other sources, formulas, functions) or other statistical/analytical tools

Desirable Criteria:

Experience with, data mining and statistical software such as R, Python, etc. will be a strong plus

Ability to clean, manage, manipulate and use numerical data

A relevant post-graduate degree will be a strong plus.

Person Specifications:

Accountability and Execution

Resilient

Self-Starter

Collaborative Relationships

Influences effectively

Time management

Problem Solving

Adaptability / Flexibility

How to Apply:

All applications need to be submitted via Workday

Please ensure you have attached an updated copy of your CV and a motivation letter supporting your application.

Note this role is based in Cape Town, South Africa.

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

To view all current vacancies, please visit our website,

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

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