Service Delivery Engineer

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and governance. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team with a passion for innovation and next-gen technology. BigID has been recognized for being one of CNBC’s Top 25 Startups powering the economy, we're on Built In's 2023 Best Places to Work, one of America's fastest-growing companies, Inc5000 2023, 3 years running, one of the 20 coolest identity access management and data protection companies, CRN Security 100 2023, a Market Leader in DSPM at the 11th annual Global InfoSec Awards (Cyber Defense Magazine) and 2023 Disruptor Gold Winner - Most Disruptive Cyber Security Software, Globee Awards.

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Who we seek:

BigID is growing, and we are expanding our Services Team and seeking a Service Delivery Engineer. The services team plays an important role in the successful setup, integration, and deployment of BigID's discovery tools, for our customers and implementation partners. This position also works to identify the root cause of any deployment issues and works with the larger team to help resolve them to ensure the success of the customer.

What you’ll do:

Work closely with client stakeholders to determine technical requirements for specific business objectives at hand

Plan implementation engagements, deploy solution components, and participate in the product configuration efforts to meet clients’ specific requirements

Engage with multi-discipline internal and client teams to ensure smooth rollout of BigID solutions and successful integration within customers’ environments

Deliver training for respective technologies at an applicable level of depth and detail for a given audience

Work closely with our Engineering and Product Management teams to document product issues, enhancement requests raised in the field, and possible implementation flow improvements

What you’ll bring:

Experience in information technology, with at least 1-2 years in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments

Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, Databases, DevOps, Big Data and Analytics, Security, Applications Development

Advanced experience in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment

A proactive approach in understanding internal and customers business challenges

Professional experience in Docker and Kubernetes deployments.

Meaningful experience with some DBs, such as MongoDB, Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2

Professional experience with cloud offerings such as AWS, Azure or Google Cloud Platform

Experience with Hadoop (HIVE/Spark)

Experience with REST API

Programming or scripting skills with Java or Python

What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

Equity participation - everyone shares in our success

Flexible work arrangements

Other compulsory benefits based on country of residence

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

Care - We care about our customers and each other

Do - We do what it takes to make a positive impact

Try - We try our best and we don’t give up

Shine - We shine and make it our mission to always stand out

#LI-Remote

#LI-AR1

BigDiversity: We’re committed to creating a culture of inclusion, diversity, and equality – across race, gender, sexuality, disability, and neurodiversity – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

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