Call Center Rep (Mandarin/ Cantonese)

Our healthcare company is seeking Bilingual Cantonese or Mandarin-Speaking compassionate individuals to join their remote customer care team. The Customer Service Representative will be focused on inbound and outbound calls within the call center to assist patients with questions, scheduling, processing authorizations, customer inquiry, and additional admin tasks as needed. Bilingual fluency is required.

95% Remote, but need to be able to commute to Long Beach, CA for monthly one-day training sessions.

Equipment: Company provided Laptop

Schedule: Mon-Fri 9:00AM-5:30PM, Subject to change start time between 7AM-9AM

Job Overview

Incoming/outgoing phone calls, emails, and contacts in a fast paced call center environment [approx. 75+ calls per day]

Screen, transfer, resolve and dispose of calls expeditiously.

Effectively schedule of participant's appointments, including trouble-shooting conflicts or urgent needs, communicating with staff, family, providers, etc., and meeting appointment turn-around times as outlined by scheduling protocols

Review, process, schedule and authorize orders

Ensure timely documentation of all updates and communication is documented within internal system

Provide eligibility status and benefit information for participants

Address participant and provider inquiries

Escalate concerns as needed Job Requirements

High School Diploma or GED Required

1 year experience in a Service/Support call center environment

Fluency in Cantonese or Mandarin Bilingual in required.

Customer Service in a healthcare setting is a plus

Must be computer savvy - we will train on CRM systems

Must have reliable high-speed internet connection at home. Pay

$22-$23/hour BOE