Information Technology Field Technician

Job Title: Desktop Field Technician

Duration: 12 Months (with possible renewable)

Location: Phoenix, AZ 85034, United States -Hybrid

JOB DESCRIPTION:

The Desktop/Field Support Specialist provides technical hardware and software support of a complex nature across multiple business systems.

This position is responsible for end device support core business systems and includes but is not limited to: Common Use Passenger Processing (CUPPS), Common Use Self Service (CUSS), Paging and Information Displays.

Work Schedules: Thursday - Monday

Timing: 10 PM - 6:30 AM

RESPONSIBILITIES

• Provide after-hours support to airport operations, passengers, and tenants. This would include coordination of

after-hours help desk calls, ticket distribution and resolution.

• Provide after-hours support to Technology team for change management, projects and system outage

resolution.

• Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime.

• Preventive and Corrective Maintenance.

• Install software updates, create, and deploy images on end user workstations.

• Work with vendors and contractors for issues requiring 2nd level support.

• Maintaining inventory control and conducting audits.

• Provide first level training when needed.

• Work environment includes heights, high voltage electrical equipment and in some cases below ground vaults.

JOB REQUIREMENTS

• A minimum of three (3) years of professional level experience providing technical support for system

infrastructure and/or software.

• 15 credit hours in computer science or a related field.

• An equivalent combination of related experience and education may be considered.

• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to

support 24x7 operations.

• The successful candidate must pass a Federal background check.

• Only the highest qualified will candidates will be considered.

• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel,

• This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day.

• Must possess and maintain a valid Arizona driver’s license with a clean record.

• Accurate color perception is required to safely work with electrical wiring.

PREFERRED QUALIFICATIONS

- The job requirements listed above, plus:

• A bachelor’s degree in computer science, or a relevant field.

• A minimum of two years of experience of after-hours support.

• A minimum of two years of experience supporting more than 200 users and computers in a networked

environment.

• Proficient in Remedy Force helpdesk ticketing system.

• Experience writing technical procedures, documentation, training documents, scope of work,project plans, and status reports.