Lead Associate, CSR

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Lead Associate working remotely in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing

Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll help to schedule, prepare, and deliver training as well as participate in efforts to constantly look for opportunities to improve current process and communicate their ideas to their team lead or manager regularly.

You’ll report to the Manager, Learning & Development. We’re looking for a Lead Associate to assist trainer in welcoming and exciting new hires as they start their new careers.

Eligibility Guidelines (iAspire)

6 months or more tenure in current position

GCA level no more than 2 levels above current role

Working remotely in the United States

Performance of associates: no corrective actions, meets or exceeds full satisfaction on most recent check-in from all other employees

During a Typical Day, You’ll

Inspire and motivate learners to reach for amazing

Mentor and coach new hires within client training goals and time frames

Bring your interest in helping others to start their career journeys successfully

Deliver high quality client product training

What You Bring to the Role

6 months or more in training and adult learning or call center experience

Team building and nurturing an inclusive learning environment

Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks

High school diploma or equivalent

Computer savvy

Compensation and Benefits

The anticipated salary range for individuals expressing interest in this position is $16-18/hr.

Depending on location, you may be asked to be onsite and/or travel to a location for a predetermined time.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.