Quality & Reporting Supervisor (Community Healthcare)

About SPRINT Senior Care and the House Calls Team:

SPRINT Senior Care began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. The House Calls Team at SPRINT Senior Care provides seniors with comprehensive and ongoing primary care, as well as chronic and acute disease management, medication administration, in-home interdisciplinary assessment, ongoing case management, and system navigation.

Job Summary:

The Supervisor monitors the program metrics while creating an environment that supports organizational values including client-centred care, accessibility, effectiveness, respect, and safety. The Supervisor plays an important role in ensuring a timely and efficient workflow for a team of physicians, allied healthcare professionals, and administrative staff.

What you will do:

Provide Supervisory oversight to the House Calls Coordinators, including providing back-up support as needed.

Work in close contact with the House Calls team to provide optimal patient care, resolve operational problems, and develop operational policies and procedures where necessary.

Responsible for all reporting requirements, including but not limited to regular Ministry of Health and Ontario Health reports.

Establish metrics and reporting processes to capture efficiencies and demonstrate accomplishments.

Liaise with Program Manager and Director of Quality & Safety to establish Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs) to support data-driven decision-making and measure the successes of the House Calls program.

Act as the lead for all Telus Med Access-related issues.

Responsible for on-boarding and off-boarding team members to Telus Med Access EMR, as well as managing communication with Telus EMR regarding system issues/updates.

Meet regularly with House Calls team members to review work schedules, act on identified issues, and share updates.

Identify and recommend potential process improvements in House Calls administration, operations, systems, and other areas, and assist with the design and implementation as required.

Conduct assessment of current and future staffing needs with review of trends to help manage and identify peak times for resource decisions.

Support onboarding and offboarding of team members.

Support physician billing including reviewing and managing error reports.

Oversee and support the ordering of equipment and supplies.

Participate in weekly House Calls rounds.

Provide support to team members and assist them with administrative tasks as needed.

Audit and approve bi-weekly staff schedules for payroll purposes.

What you will need:

Post-secondary degree or diploma in a relevant field.

One (1) – Two (2) years centralized scheduling experience.

Demonstrated experience coordinating or managing projects.

Demonstrated ability to manage competing priorities and stay accountable for ongoing responsibilities as assigned.

Excellent oral and written communication skills, including presentation skills.

Ability to work in a team environment, coordinating with various departments to achieve goals and objectives.

Ability to implement program plans, prioritize projects and achieve successful results.

Advanced computer skills in Word, Excel, and PowerPoint. Ability to use excel and project management software to calculate and display data.

Analytical Skills in researching and validating of data.

Demonstrated ability to foster positive relations and work with a broad range of people and service providers.

Ability to exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs. Demonstrate an intermediate to advanced level for database concepts and structures.

What We Offer:

Opportunity to be a part of a passionate team committed to providing client-centred, high-quality services to seniors

Pension Plan

Comprehensive Benefits Plan (health, dental, insurance)

Employee Assistance Program

Paid time off

Tuition reimbursement program and professional development

Wellness Program

Recognition and fun events

Opportunity to make a difference in the community

SPRINT Senior Care encourages applications from candidates who reflect the diversity of our community.

SPRINT Senior Care is committed to inclusive and accessible recruitment practices in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Full-Time