Part-Time Veterans Administrative Assistant

Job Description

Job Title: Part-Time Veterans Administrative Assistant

Team: Homeless Veterans Reintegration Program (HVRP)

Location: Brea, CA

Compensation: $20/hour

Purpose: America Works of California, Inc., a socially conscious company, is seeking a part-time Administrative Assistant to manage front desk duties and Veteran intake process for a workforce development program. The ideal candidate is highly skilled in computer and customer service skills, welcoming, and passionate about serving disenfranchised populations, especially military veterans.

Duties and Responsibilities

Provides administrative support to ensure efficient office operation

Outreach and canvas community hubs such as shelters, non-profits, community-based organizations, transitional housing, public libraries, etc. to identify eligible participants

Assist clients with intake and enrollment process

Greets and provides warm welcome as the initial point of contact for all participants, guests, and partners at the office

Utilizes computer systems (Microsoft Office, Salesforce, etc.) to schedule meetings, send emails, and manage files

Manages multi-line phone system, screening and prioritizing calls

Conducts outreach to program participants via phone, email, and mailers

Assist with maintaining and organizing confidential participant files

Assist with special projects as needed

Desired Qualifications

Must be able to work part-time at least 20 hours a week

Minimum of 4-year degree, recent college grads are encouraged to apply

Must be proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook)

Proficiency in Salesforce, Microsoft Teams, and SharePoint preferred

Excellent customer service skills

Detail oriented with exceptional organizational skills

Strong oral and written communication skills

Able to meet deadlines and have a high degree of flexibility to adapt to changing tasks and priorities

Should be willing to learn other roles and advance, if the opportunity presents itself

Passion for serving individuals from disadvantaged and underserved populations, including but not limited to public assistance recipients, justice-involved individuals, persons with physical and/or mental disabilities, and individuals experiencing homelessness