Inside Sales Engineer

Job Description

Role + Responsibilities

Generate new and repeat sales and increase sales and average order size by cross-selling, up-selling, add-on sales and services as well as offering promotional sale items

Recommend alternate products based on cost, availability, or specifications, and provide product and technical information in a timely manner

Proactively recommend correct products and solutions needed by the customer to increase customer satisfaction and improve transaction profitability

Accurately process customer transactions such as orders, quotes, or returns in IAC’s NetSuite CRM/ERP and our manufacturers.

Provide accurate information regarding availability of in-stock items, keep customer, and contact records up to date and accurate in NetSuite CRM/ERP

Follow up with customers to review quotations and ensure we have met all their expectations, and perform ongoing follow ups to resolve any complaints

Fill requests for catalogs, information, or samples, and monitor scheduled shipment dates to ensure timely delivery and expedite as needed

Remain current on consumer preferences by attending sales meetings, vendor training, trade shows, or reading trade journals, and educate customers about terminology, features and benefits of products

Qualification + Profile

Associate degree in a technical field or business concentration as a minimum.

Bachelor’s degree in engineering preferred

Minimum 2 years in similar position preferred

Minimum 1 year in a progressive position (2 years preferred)

Product/applications experience required.

Knowledge of Microsoft Office and distribution software.

Wholesale distribution experience preferred, and knowledge of industrial and municipal markets is a plus!

Excellent customer service skills, time management, interpersonal skills, problem solving, analytical ability

The ability to work effectively and with others in a fast-paced environment

Company Description

Instrumentations and Controls (IAC), a manufacturer’s representative that specializes in instrumentation, process controls, valves, actuators, safety systems, as well as engineered systems, is looking for an Inside Sales Engineer to join their team in Chandler, AZ. The Inside Sales Engineer will work cooperatively with account managers to grow existing customers, create new customers, and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. Small, family owned company great working environment.