Senior Automotive Service Advisor / Writer Weekends Off Buckeye

Job Description

Company Description

Christian Brothers Automotive

Benefits:

Closed Every Weekend To Spend Time With Family & Friends

Matching 401k Retirement Plans

Paid Vacation & Paid Holidays

Healthcare Benefits Available

Free Weekly Lunches Provided

Chaplain Support Available

On-Going Training & Career AdvancementJob Description

Job Title:

Senior Automotive Service Advisor / Writer

Location:

23385 W. Yuma Road Buckeye, AZ 85326

Job Overview:

As a Senior Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicles. You are the person that our customers see every time they make an investment into their vehicle, and because of these reasons, you play a large role in building relationships with our customers.

Service Advisors have the responsibility of taking our customers through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.

As a Senior Automotive Service Advisor / Writer, you would also coach and mentor your teammates to grow the skills, experience, effectiveness, and efficiency of the team as a whole.

Responsibilities include, but are not limited to:

Greet every customer that enters our facility with hospitality and respect

Present the best solution to properly repair our customer’s vehicles in a way that is easy for them to understand

Manage the store’s workflow in an effective and efficient manner

Consistently and effectively sell our services without jeopardizing honesty and integrity

Maintain a positive attitude and team atmosphere at all times

Communicate on the phone in a clear professional manner

Build long-term relationships between the store, yourself, and the customer

Directs, coordinates, and participates in performing customer service activities

Shuttle customers as needed

Ensure that all repairs are performed to proper specifications.

Work together as a team and assist other employees as needed.

Other duties as assigned.Qualifications

Qualifications:

Current driver’s licenses

Driving record acceptable to our current insurance carrier

Proficiency in Windows-based computer software and automotive store applications

Experience in Automotive Customer Service and Service Sales

Associates degree preferred

Physical Requirements:

Being dependable and reliable for a position that is scheduled for Monday – Friday, 7 am – 6 pm

Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)

Occasionally lifting and carrying objects over 50 lbs.

Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 250+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.