Technician Trainee

Job Description

This position is responsible for the installation or replacement of cable TV, and digital video/TV, internet, voice, and security products and services for residential and/or commercial subscribers.

Essential Duties and Responsibilities:

Install, maintain, and repair cable TV, voice, and internet systems; including internal and external wiring

Test newly installed or relocated cables according to Company and customer specifications

Troubleshoot issues with the network communication

Repair related cable poles and towers

Install cable support structures, including but not limited to cable racks, j-hooks, and innerduct

Collaborate with internal customer service to ensure work orders are handled correctly and timely

Promote a positive relationship between the Company and customer subscribers; escalate matters of concern to local management

Provide education to subscribers on the use of equipment and services

Close out work orders accurately and timely with the proper task and/or billing codes

Safely operate and maintain Company and customer issued tools, equipment, and vehicles

Perform regular vehicle and tool inspections

Other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.The requirements listed below are representative of the knowledge, skills, and/or ability required.

Education: High school diploma, general education degree (G.E.D.), or related trade school education

Experience:

One-year professional cable technician experience

One-year customer service experience

Technical Skills:

Ability to install complex television and internet equipment

Ability to utilize mobile test equipment

Knowledge of CATV installation quality standards and requirements

Ability to identify, troubleshoot, and resolve customer-initiated service and installation issues

Ability to utilize small hand tools and various power tools

Soft Skills:

Ability to read, comprehend, and carry out instructions

Ability to work independently with minimal supervision

Strong verbal communication and interpersonal skills

Superior customer service focus

Strong time management skills

Physical Requirements:

Must be able to pass pre-employment screening that includes background and drug testing

Must have a valid driver’s license and a driving record that meets Company requirements

Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat, and lift 80 lbs.

Ability to work outdoors in various weather conditions

Ability to work in confined spaces

Ability to climb and carry a 28-foot ladder and work at heights

Ability to stand for long periods of time on varied surfaces

Ability to work long and unpredictable hours