Claims Adjuster

Job Description

Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Who you are

Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.

Passionate adjuster who cares about the customer and their experience.

Empathetic. You exercise empathy and patience towards everyone you interact with.

Sense of urgency - at all times. That does not mean working at all hours.

Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest.

Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.

Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.

Anti-status quo. You don't just wish things were done differently, you action on it.

Communicative. (we'd love to know what this means to you)

And did we mention, you have a sense of humor. Claims are hard enough as it is.

What we need

Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests

Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action

Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim

Coordinate the repair of damaged vehicles and assist with rental reimbursement

Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss

Ensure compliance with specific state regulations, policy provisions, and standard operating procedures

Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority

Provide input for continuous development of claims guidelines, best practices, and process improvements

Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim

Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Requirements

Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)

Minimum of 3 years of experience on point and concentrated in transportation claims adjusting, ideally with:

First party-comp and collision

Third-Party PD

Total loss adjusters

Third-party bodily injury

Third-party litigated bodily injury

PIP

Have active adjuster license(s) and be willing to obtain all licenses within 45 days, including completing state required testing

Knowledge of state regulations, policy provisions, and standard operating procedures

Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures

Curious and motivated by problem solving and questioning the status quo

Desire to engage in learning opportunities and continuous professional development

Willingness to travel for client and claims needsBenefits

Generous health-insurance package with nationwide coverage, vision, & dental

401(k) retirement plan with employer matching

Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!

Generous family leave policy

Work from anywhere to facilitate your work life balance

Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds. If you believe you are a good fit for this role, we would love to hear from you!