Customer Service Representative

Job Description

Benefits:

401(k)

Bonus based on performance

Flexible schedule

Paid time off

Tuition assistance

Ace Handyman Services Cedar Rapids and Iowa City, a locally-owned member of the Ace Hardware family, is looking for outstanding Customer Service Representativesfor their Marion office. Full and Part-time availability!

Offering residential and commercial property repair, maintenance, and improvement services throughout the Cedar Rapids and Iowa City region, we are seeking experienced Customer Service and Sales professionals to expertly handle client interactions and position our services to help address customer needs.

This key position is office-based, responsible for customer service, sales, scheduling, operational coordination, and administrative support.

Pay Range: $17 - $23 per hour ($30,000 - $46,000 annually)

Depending on skills and experience

Regular performance reviews with opportunities for pay increases.

We offer: (some benefits only available for full-time)

Great compensation package! Competitive hourly pay + allowances + incentives

Great place to work! Friendly, supportive, small office environment

Paid Holidays and Vacation time

Tuition Assistance

401(K) plan

Skills development and career growth opportunities

Classroom and on-the-job, hands-on trainingJob Requirements:

Outstanding communication skills, both verbally and written

Sales and Customer Service experience

Proficient using technology

Basic math skills

Ability to pass background checkPreferred Skills:

Knowledge of general housing/property components

Service Titan software familiarity

Trades / Home Improvement / Construction industry background

Experience in estimating / quotingAdditional Qualifications:

Friendly, positive, customer-focused attitude

Flexible, Team player

Comfortable multi-tasking in fast-paced, dynamic environment

Organized and detail-oriented

Problem-solverJoin our team and love your job again!