General Manager

Job Description

Salary: Depends On Experience

Position: General Manager

Company: Maü Miami

Location: 3252 NE 1st Ave Suite 109, Miami, FL 33137

About Us: Welcome to Maü Miami, where culinary excellence meets lifestyle luxury! Located in the heart of Miami, Maü is not just a restaurant—it's a lifestyle brand redefining the dining experience. Our commitment to exceptional service, mouthwatering cuisine, and unbeatable pricing sets us apart as a beacon of culinary innovation and lifestyle indulgence.

Responsibilities:

Oversee all aspects of restaurant operations to ensure the highest standards of quality, service, and cleanliness are maintained.

Develop and implement strategic plans to achieve business goals and drive revenue growth while maintaining profitability.

Hire, train, and motivate a high-performing team of employees, including managers, chefs, servers, and support staff.

Monitor and analyze financial performance metrics, including sales, expenses, and labor costs, and take corrective actions as needed.

Establish and enforce operational policies and procedures to ensure compliance with health and safety regulations, company standards, and industry best practices.

Foster a positive work environment and culture of teamwork, professionalism, and customer service excellence.

Build and maintain strong relationships with customers, vendors, and community partners to enhance the restaurant's reputation and drive customer loyalty.

Handle guest inquiries, feedback, and complaints in a timely and professional manner, striving to exceed guest expectations.

Stay informed about industry trends, market conditions, and competitor activities to identify opportunities for innovation and improvement.

Represent Maü Miami at industry events, networking functions, and promotional activities to promote brand awareness and growth.

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or related field; Master's degree preferred.

At least 5 years of progressive experience in restaurant management, including leadership roles in high-volume, upscale dining establishments.

Proven track record of success in driving business results, managing financial performance, and delivering exceptional guest experiences.

Strong leadership and team-building skills, with the ability to inspire and motivate employees to achieve their full potential.

Excellent communication, interpersonal, and problem-solving abilities.

Knowledge of restaurant operations, including food and beverage service, kitchen management, and front-of-house operations.

Ability to work flexible hours, including evenings, weekends, and holidays, as required by the demands of the business.

Proficiency in Microsoft Office Suite and restaurant management software.

Requirements:

ServSafe Food Protection Manager Certification (or willingness to obtain).

Alcohol Awareness Certification (e.g., TIPS, ServSafe Alcohol) (or willingness to obtain).

Passion for service: Dedication to providing exceptional service and hospitality, with a sincere desire to create memorable culinary experiences that align with Maü Miami's ethos of luxury and lifestyle indulgence.

Benefits:

Employee discounts on meals and beverages.

Opportunities for growth and advancement within the Maü Miami family.

A supportive and inclusive work environment where your contributions are valued and recognized.

Join Us: If you share our passion for culinary excellence, exceptional service, and lifestyle luxury, we invite you to join us at Maü Miami. Be part of a team that celebrates taste, style, and sophistication at every turn. Welcome to Maü—where every culinary experience is an adventure in indulgence.