Customer Service / Sales Representative

Job Description

Bob Klinger – State Farm Agency located in Schuylkill Haven, PA has an opening for a Staff Team Member (Customer Service/Sales). We are looking for a customer-focused, empathetic team member that can generate the kind of exceptional client experiences that reinforces the growth of our agency. Growth opportunities are available for especially driven sales and service-minded individuals.

Our agency’s culture is important to us and your attention to detail, customer service skills, and desire to help people will make you an ideal fit for our agency team! You will have the opportunity to advance your career while working with your team members and the community members you support.

Insurance experience is not required as we will train the right person with the right skill set and help you obtain the proper insurance license(s). If you believe you will be a good fit, please submit your resume today and we will follow up with the next steps.

This is not a remote position, please only apply if you can make the commute to our Schuylkill Haven location.

RESPONSIBILITIES:

Establish customer relationships and follow up with customers as needed.

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Use communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

Dedicated to customer service.

Able to effectively relate to a customer, answer their questions, and anticipate their needs.

Strong communication skills to assist customers and coordinate with other agency team members.

Must have solid communication skills on phone and in person.

Proactive in problem-solving

Must be comfortable working in a close team environment.

Self-motivated to succeed.

Must be able to obtain Property and Casualty license.

Must be able to obtain Life and Health license.

BENEFITS:

Competitive Base Salary with Commissions

Flexible paid time off (All major holidays paid holidays)

Retirement Plan with employee match

Growth potential/Opportunity for advancement within my office

Paid time off

Valuable career-building experience

Hours are Monday through Friday 9am to 5pm. No weekends.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm Insurance Companies. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.