Scheduler-Customer Service

Job Description

Job Description

The Scheduler/CSR is responsible for partnering with Production, Supply Chain, and Customer Service teams to plan and schedule work flow to support the combined requirements from safety stock, forecast and customer orders. Additionally, this position supports the achievement of both efficiency goals and inventory goals by analyzing the effects of planning parameters.

Duties and responsibilities

Communicate with customers in a timely and professional manner.

Create production orders in ERP to support customer requirements

Manage aspects on the ERP system associated with production

Conduct meetings with Production as required, revising production schedules due to material shortages, backlogs, equipment problems, etc.

Review and measure on time production order delivery performance

Analyze planning parameters on items and weigh the risk factors between improved efficiency in production vs. inventory levels

Set priorities in work in process status as required

Review product line workload and identify areas of concern

Other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Qualifications include:

At least 1 year scheduling experience in a manufacturing environment

Experience with customer interaction

Microsoft Dynamics 365 Business Central experience preferred, but not required.

Proficiency with Excel (ex, pivot tables, formulas)

Proven ability to build and serve customer relationships

Technically savvy

Creative solution seeker

Flexible, analytical, and collaborative

Bilingual (English/Spanish) a plus

Physical requirements

Sit for extended periods of time

Periodic work on the production floor- refrigerated environment

Job Posted by ApplicantPro