Operations Manager (Live-out)

Effective leadership, manage and oversee all departments within the hotel

Plan and manage the day to day operations effectively

Drive the broader goals of the hotel in relation to all outlets mentioned above

To ensure consistent acquisition and maintenance of guests

The managing of Human Resources paperwork for the entire hotel

Ensure the required policies, procedures and administrative systems and controls are in place

Day to day guest interaction to receive feedback and actively implement necessary action

Overseeing and assisting in departmental stock takes

Adherence to all company practices

Leading, training and motivating the team

Drive the hotels quality plan and implement all required standards

To stand in and perform the duties of an Acting General Manager in the absence of the General ManagerRequirements

Minimum of 3 years experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel

Should be experienced within all different areas of a Hotel

Polite, friendly person with a strong personality that can think on their feet

Well spoken and well presented individual

Strong leader who have been in charge of employees before

Must have grade 12 and be computer literate

Previous experience on Opera and Micros would be an advantage

Formal hospitality degree/diploma preferable