Product Management, Director

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The Director of Product Management is responsible for leadership and ownership of a group of product areas within the overarching Product’s portfolio. This includes working closely with Service Line leaders, key customers, and client organization staff to understand their product vision. You will lead a team of direct/indirect reports to successfully understand and respond to trends in the marketplace that impact future vision and roadmaps for your product portfolio; and assist Product Management leadership in driving overall growth and effectiveness across the entire product’s scope.

Responsibilities include but are not limited to:

Product Portfolio Ownership

Manage ongoing backlog allocations and prioritization of features across product portfolio

Act as an expert in market and competition for your portfolio; understand what's next and when to stay the course

Articulate the product vision, understand the business problems that we need to solve

Define and be accountable for the product success metrics including release scope, and NPS

Act as primary voice of product decisions within the organization

Represent the customer; responsible for end-to-end customer journey and touchpoints

Make critical business decisions including pricing and build vs. buy

Accountable for the portfolio and product strategy through creation and execution of product roadmaps

Cross-Functional Leadership

Drive portfolio planning process for athenaIDX for Group Management product area and Advisory Services Automation Solutions, partnering with Engineering counterparts and Advisory Services to ensure quality and timely delivery of features and releases

Remove blockers/obstacles to effective and efficient product delivery for Product Owners and their scrum teams

Partner with Services and Customer Success Managers to represent customer needs in the Product Roadmap

Manage the priorities and expectations of multiple stakeholders (eg. customer, sales, marketing, partners) to gain inputs to roadmap

Team Leadership

Lead, inspire, and develop a team of athenistas, modeling effective relationship building, ensuring high employee engagement and managing staff career progression

Contribute to workforce planning, staffing/forecasting of resource requirements, continually assessing and optimizing team structure as well as processes, policies and procedures to ensure the efficiency and effectiveness direct/indirect reports

Manage Team of Direct/Indirect Reports:

Set expectations of direct reports and indirect reports

Responsible for selecting, hiring, and maintaining direct reports; and acting as key decision maker for indirect report hiring

Set and monitor annual performance goals & objectives, including responsibility for performance feedback and appraisals

Responsible for development of direct reports, by identifying training needs and providing training and/or development opportunities

Responsible for disciplinary authority of direct reports; recommends or initiates personnel action for both direct and indirect reports

Education, Experience, & Skills Required

Degree in Computer Science, Business, Healthcare or Product Design preferred

5+ years experience with on-premise practice management software development

3+ years experience with athenaIDX for Group Management software

Technical understanding (platform, AIX, api, data) – ability to gut check technical feasibility and timelines and remove technical development barriers

Experience applying Robotic Process Automation to solve Practice Management problems

Understanding of product management best practices, including agile development environments

Demonstrated success at driving innovation in a dynamic environment

Excellent verbal and written communication skills

Experience collaborating with multi-functional teams

Behaviors & Abilities Required:

Passion for improving healthcare, with empathy for the user of our products and services

Can deal comfortable with enterprise clients and understands how they work and think; can craft approaches that are effective for important external stakeholders.

Strong negotiation and problem-solving skills, with energy & enthusiasm for solving unknowns

Analytic and quantitative capabilities – ability to use data to drive product decisions

Appreciation for the software development process and the varying personalities in the cross-functional groups we work with

Sees ahead clearly, can anticipate future consequences and product trends accurately; has broad knowledge and perspective, and is future oriented.

Ability to align execution to organizational vision by prioritizing and multi-tasking in a fast-paced environment in order to drive results against several projects simultaneously

Excellent communication skills, executive presence, and command of group dynamics in order to drive team and stakeholders to effective decisions or consensus

Drive to collaborate in creating innovative solutions with customers

Travel required, predicting up to 20%; time may vary and will include client site visits, conferences, trade shows, Sales and Marketing events, and trainings

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?

From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.

We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

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