CSR Dispatcher

Job Description

We are seeking a CSR Dispatcher to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues; you will also be responsible for answering incoming phone calls and keeping up with the text messaging platform to keep the schedule full. Your job is to maintain the schedule complete!

Responsibilities:

Handle customer inquiries and complaints

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Previous experience in customer service, sales, or other related fields

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

Service Titan Experience a Plus

Experience in the HVAC is not mandatory but is a plus

Experience in a fast high-stress environment ( HVAC can get stressful )

Ability to problem solve and show that you have the ambition to do what needs to be done without walking through it step by step.

I want to grow with a team that wants the same.

Any degree certifications are a plus

willingness to learn new things and adapt to the ways we do things as a companyCompany Description

Local company looking to grow and find the best team possible to do so .