IT Support Specialist

Reporting to the Senior Manager, IT Operations, the IT Support Specialist will be responsible for providing day-to-day IT support for foundation community members, including desktop computers, laptops, mobile devices, wired and wireless networks, software and cloud services.

This is a full-time position based in our offices in New York City. Visit the Simons Foundation career page at simonsfoundation.org/careers to learn more.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

Fulfill technology support requests from foundation staff

Respond to help desk tickets

Configure and deploy Macs

Troubleshoot hardware and facilitate repairs (primarily Apple)

Manage cloud accounts and software licenses

Test and deploy software

Carry out basic networking requests

Engage in relevant training and educational activities

Perform any other duties or tasks as assigned or required

MINIMUM QUALIFICATIONS

Education

Bachelor’s degree in information technology, computer science or related field or equivalent experience

Apple Certified Macintosh Technician (ACMT) or willingness to get certified

Desired Experience

2–3 years of experience with Mac troubleshooting and support

Experience with macOS MDM solutions such as Jamf

Experience administering and supporting Google Workspace, Dropbox and Office 365

Familiarity with Microsoft Azure or other identity management/SSO platforms

Related Skills & Other Requirements

Familiar with the command line interface

Ability to troubleshoot iOS devices

Detail-oriented and responsive to requests

Patient, friendly and willing to find reasonable solutions

Excellent interpersonal, verbal and written communication skills

Exceptional customer service skills

Ability to lift 30–40 lbs

COMPENSATION AND BENEFITS

The full-time annual compensation range for this position is $65,000 to $80,000 depending on experience.

In addition to competitive salaries, the Simons Foundation provides employees with an outstanding benefits package.

THE SIMONS FOUNDATION’S DIVERSITY COMMITMENT

Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we are committed to cultivating an inclusive work environment. The Simons Foundation actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.

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