CWAC Front Desk Associate (Part Time)

Job Description

Salary:

QUALIFICATIONS:

High School Diploma/GED and at least one year of experience in fitness center customer service, clerical and/or sales related experience, and childcare. Possess a valid driver’s license. Must meet Park Board employment and physical standards, which includes a background check, drug and alcohol screening. Experience and training which demonstrates the knowledge, skills and aptitude to perform the defined duties.

COMPENSATION:

Part Time / Hourly

MISSION STATEMENT:

Cullman Parks, Recreation, & Sports Tourism is dedicated to improving quality of life through exceptional parks, facilities, events, and recreational opportunities for all.

PERFORMANCE RESPONSIBILITIES:

Represents the CWAC brand while providing a high level of customer service to visitors and members.

Documents and reports daily activity of day-pass sells, new membership applications, and canceled memberships.

Maintains professional internal and external relationships in keeping with CPRST core values.

Administers opening and closing responsibilities for the front desk.

Assist facility management in handling membership conflict resolution.

Upholds the integrity of the membership by having all member and guest check-ins when entering the facility.

Signs up new members, making sure new members and potential members fully understand all the benefits various memberships have to offer.

Works closely with new members to ensure all questions are accurately answered and they have a clear understanding of facility procedures and conduct rules.

Escorts membership leads on facility tours communicating the features and benefits of facility.

Tracks new membership leads and follows up with prospects in order to close on membership sales.

Maintains persistent check of front desk money handling standards to ensure standards are in keeping with CPRST Cash Handling Policy and Procedures.

Maintains persistent check of front desk service standards to assure standards are in keeping with CWAC customer service guidelines.

Answers phone calls in professional manner, answers questions, and connects call to appropriate staff member or manager when necessary.

Assist the CWAC Assistant Director in maintaining front desk inventory of all front desk office supplies, membership key fobs, day pass arm bands, new member files, pro-shop merchandise, staff shirts and any other items that relate to front desk operations.

Works with the CWAC Membership Specialist in conducting new member file audits.

Attends all meetings as required by superiors.

Works with team members in order to reach monthly, quarterly, and yearly goals.

Establishes and maintains sound business and financial procedures in accordance with Federal and State laws, and CPRST system policies.

Exhibits a high level of professionalism and ethics working amicably with the Park Board, the Executive Director, Administrators, Supervisors, Personnel and Community.

Exhibits proficiency in written and oral communication.

WORKING ENVIRONMENT:

This work area is well lighted, ventilated and heated. Occasionally work outdoors where there is a potential to be exposed to various weather conditions.

PHYSICAL DEMANDS:

Work is performed both inside and outside and requires the physical and mental ability to handle large crowds, multi-task and operate a computer. Work also requires moderate lifting and the ability to walk, stand, bend, and sit while performing various job duties.