End User Support Executive / Desktop Support Engineer

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure