Quality Manager

Job Description

JCS Solutions LLC (JCS) is seeking an experienced Quality Manager (QM) to support our federal client. As the Quality Manager, you will play a critical role in ensuring overall quality management, compliance, and continuous improvement across various domains, including program support, cybersecurity, end user support, and infrastructure.

Key Responsibilities:

Develop and implement quality management processes, policies, and procedures.

Collaborate with cross-functional teams (e.g., program support, cybersecurity, end user support, infrastructure) to ensure consistent quality across all domains.

Monitor and evaluate service performance against established SLAs.

Conduct regular audits, reviews, and inspections to identify process gaps and non-conformities.

Facilitate root cause analysis and corrective/preventive actions.

Provide training and guidance to staff on quality-related matters.

Maintain documentation related to quality processes and improvements.

Foster a culture of continuous improvement and quality excellence.

Position Requirements:

Bachelor’s degree in a relevant field (e.g., IT, quality management, business administration) or higher.

Proven experience in quality management, preferably in an IT services environment.

Knowledge of industry standards (e.g., ISO 9001, CMMI) and quality frameworks.

Strong analytical skills to interpret data and drive data-driven decisions.

Excellent communication and interpersonal skills.

Desired Requirements:

Certification in quality management (e.g., Certified Quality Manager, Six Sigma)

Familiarity with statistical process controls (SPCs) and data analysis tools.

Experience with Azure DevOps Boards or similar project management tools.

Understanding of ITIL (Information Technology Infrastructure Library) principles.

Ability to lead process improvement initiatives.

Prior experience working with government contracts or agencies.

About JCS Solutions LLC:

JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. Our employees enjoy a work culture that promotes upskilling, innovation, and we've been certified as a Great Place to Work four years in a row!

JCS benefits include 401k retirement plans, paid time off, health insurance, dental insurance, vision insurance, life insurance, long term disability, short term disability, and opportunities for professional development.

It is JCS’ policy to promote equal employment opportunities. All qualified applicants will receive consideration for employment without regard to sex, race, color, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

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