Home Advice Specialist, Consumer Banking

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose

MC is the local Mortgage Specialist who will be the lead for driving the Mortgage business in his / her territory and will have key deliverables of Mortgage volumes and documentation.

Key Accountabilities

Responsible for the P&L Account, delivering the top line & bottom line of the Mortgage business in line with organization needs

Sales Budget and Plan, COA, Customer Retention, Recruitment & Product Training

Handling aspects pertaining to Portfolio monitoring, Project Approval, Legal, Technical, PDD, Referral Billing, vendor management & sales Manager Incentives etc.

Acquire customers for Home Loan from open market, Branch network, Channel partner and Builder relationship.

Build new relationships with builder community basis projects and expansion plans.

Developed strategic plans rolled out to business and built revenue streams with various product mix

Portfolio management, PDD management, collection, Customer service, Vendor Management

Guide the customer towards applying for Home Loan and explain the product features in terms of ROI, Processing Fees, Terms and conditions very clearly.

Ensure adherence to KYC documents as per the guidelines of the company. Ensure proper completion of the files within timeline as per the company checklist

Ensure proper closure of disbursement documentation within the timeline.

Attend customer calls and properly attend to their requests for ensure high customer satisfaction. Communicate the reasons for rejection to the customer.

Job Duties & responsibilities

Work with the Treasures Relationship Manager team to convert the Mortgage Leads from the existing base of customers.

Driving the sales pitch to interested customers, provide necessary subject matter expertise on Home Loans and detail the DBS Home Loan product.

Sourcing of Home Loan applications, completing the documentation as per DBS guidelines, collection of Processing fees etc.

To collect disbursal documents consisting of legal documentation, promissory notes, mortgage T&C’s etc.

Collect ECS and original Sale agreement / offer document for disbursals.

Provide assistance to collection teams to maintain standard repayment schedules for customers, assist in delinquent cases.

Facilitate product training jointly with Product manager to the TRM team.

Manage customer issues on service / applications.

Required Experience

Proven track record in Mortgage sales, meeting loan volume budgets etc

Understanding of the mortgage business and market

Understanding of competition and key market practices.

Thorough product knowledge.

Should have relevant assets experience in the local market and have understanding of key customer segments.

Education / Preferred Qualification

Graduation

Core Competencies

Excellent listening skills, with inquisitive mind

Strong ability to influence

Self drive and highly ambitious

Good written and verbal communication skills

Result oriented and the ability to produce results under pressure.

Relationship building and management skills.

Understanding of competitive positioning

Strong customer orientation and focused on brand

Creative with lateral thinking ability

Attention to detail and tenacious

Self Starter

Skilled seller to be a role model for the team.

Technical Competencies

Sound understanding of Mortgages business and market

Knowledge of home loan products to assist clients and relationship managers.

Sound knowledge on home loan documentation, regulatory guidelines.

Work Relationship

Close interaction with City Business teams and TRM teams to ensure consistent delivery of Home loan sales budgets

Close interaction with Mortgages Product team, Ops team, and customer service team.

DBS India - Culture & Behaviors

Drive Performance Through Value Based Propositions

Ensure Customer Focus by Delighting Customers & Reduce Complaints

Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation

Enhance Knowledge Base, Build Skill Sets & Develop Competencies

Invest in Team Building & Motivation through Ideation & Innovation

Execute at Speed While Maintaining Error Free Operations

Develop a Passion for Performance to Grow Talent Pool

Maintain the Highest Standards of Honesty and Integrity

Schedule: Full-time

Travel: