Senior Resource Management Administrator

About the RoleSWIFT provides a range of on-site business and technical/supporting infrastructure consultancy services across SWIFT's customer base. The Financial Services Industry Consultant operates in a medium to complex business and technical environment in a selected market supported by SWIFT In linewith the Commercial strategy/Operating/Regional plans and under close supervision of more senior colleagues, the Financial Services Industry Consultant is responsible to deliver consulting services.

What will make you successful?

As the first point of contact, to process all new professional services orders within the agreed service level agreements and to ensure all professional service order are aligned with pre-defined framework

Monitor the day to day running of operations to ensure smooth progress with major stakeholders (pre-sales, business development, services delivery, partners). Be quality oriented and have an operational excellence mindset at all times

Maintain macro-level understanding of Consulting orders, potential new business, resource demand for the next 3-6-12 months, resource supply and challenges within the scope of the role

Support and guide consultants for enquires in related to Project Management and time tracking tool

Work with major stakeholders to process monthly billing activities for services organization and handle ad-hoc request in related to invoice or credit note

Assist to plan, monitor and update operation procedures, implement improved operational measures that promotes efficiency, contribute to continuous improvement project

What will make you successful?

Bachelor’s degree or equivalent relevant experience

Minimum 7 years of experience in the business operation

Professional knowledge and expertise

Thrives under pressure, excels in multitasking, and meets tight deadlines with determination

Excellent interpersonal and communication skills (including listening skills) to deal with a wide range of internal & external stakeholders across the globe

Proactive, self-motivated, delivery and results focused and having a keen interest for continuous improvement

Analytical and problem solving skills combined with flexibility, adaptability, attention to details and can do attitude

Ability to work independently and as part of a team, keen to learn and open to feedback

Working knowledge and experience in Microsoft Excel, PowerPoint, Salesforce, Confluence, Jira, Upland is a plus

Strong command of written and spoken English and Mandarin

You may want to reach out to the recruiter for more information via LinkedIn; Victor Ooi, Senior Talent Acquisition.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.

2024-13021