Lead Resource Management Administrator

About the Role

What to expect?

As the first point of contact, to process all new professional services orders within the agreed service level agreements and to ensure all professional service order are aligned with pre-defined framework

Monitor the day to day running of operations to ensure smooth progress with major stakeholders (pre-sales, business development, services delivery, partners). Be quality oriented and have an operational excellence mindset at all times

Maintain macro-level understanding of Consulting orders, potential new business, resource demand for the next 3-6-12 months, resource supply and challenges within the scope of the role

Support and guide consultants for enquires in related to Project Management and time tracking tool

Work with major stakeholders to process monthly billing activities for services organization and handle ad-hoc request in related to invoice or credit note

Assist to plan, monitor and update operation procedures, implement improved operational measures that promotes efficiency, contribute to continuous improvement project

Work with delivery team lead and people development team on certification plan for new joiner and training on new services

Utilize the resource management tool by running reports to check for available hours/capacity of potential team members to support forecasting process

Check for accuracy of entries in resource management tool and follow up with Project managers if needed

Conduct regular operational review and audits for preventive maintenance

Serves as the deputy to Team Lead, Resource Management & Operations, and providing coaching and support to the team as needed

What will make you successful?

Bachelor’s degree or equivalent relevant experience

Minimum 7 years of experience in the business operation

At least 4 years in managing and leading initiatives and projects.

Professional knowledge and expertise

Thrives under pressure, excels in multitasking, and meets tight deadlines with determination

Excellent interpersonal and communication skills (including listening skills) to deal with a wide range of internal & external stakeholders across the globe

Proactive, self-motivated, delivery and results focused and having a keen interest for continuous improvement

Analytical and problem solving skills combined with flexibility, adaptability, attention to details and can do attitude

Ability to work independently and as part of a team, keen to learn and open to feedback

Working knowledge and experience in Microsoft Excel, PowerPoint, Salesforce, Confluence, Jira, Upland is a plus

Strong command of written and spoken English and Mandarin

You may want to reach out to the recruiter for more information via LinkedIn; Victor Ooi, Senior Talent Acquisition.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.

2024-13022