Bilingual Non-Nurse Case Manager / Reimbursement Specialist

About the Role

To be a point of contact offering case management support services to patients. Assist the patients, physicians and nurses with the completion of all program-specific paperwork if needed for the Patient Support Program. Act as a resource to physicians who are prescribing medications and patients who need on-going support. Support the team with administrative tasks. This position reports into the Associate Program Manager.

This is a fully remote position that reports under Bayshore Specialty RX located at Mississauga, ON. As a Bilingual Non-Nurse Case Manager/Reimbursement Specialist, you will be able to work from anywhere in Canada, including the following provinces: Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island.

A Day in the Life

Ensure patient has been enrolled through support program

Keep detailed notes in the patient’s electronic chart

Work with the site representatives to support specific customer needs.

Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients and clinics.

Provide updates to stakeholders as requested and required.

Perform data-entry, answer inbound calls, make outbound calls, and manage e- mail and fax software, general administrative functions including faxing and filing.

Must be able to identify and report AE’s to Health Canada (if applicable) and enter into source system and third party systems.

Report and document Adverse Events as per Pharmacovigilance requirements.

Participate in ongoing internal and/or external continuing education activities

Adhere to Bayshore Policies and Procedures

Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as specific performance indicators for the project

Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.

Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel

Complete other tasks as requested

What You Bring to the Team

Post-secondary education or equivalent

Excellent verbal and written skills on English and French

Experience in Pharmaceutical Patient Support Program required

Strong customer service, communication, problem solving skills required

Proficient in Microsoft Office applications (Outlook, Word & Excel)

Organized with a high attention to detail